Cyberlink PowerDirector 13 Ultimate Suite

good

I purchased this item for a young man that is trying to help a small country church. He really really likes it. Easy to learn and does everything he wants to and needs to do.

The rendering is awful. I can't preview my movie without it skipping to the middle, and no (lack of) customer service or online forums had any solutions that worked. I wasted countless hours of guessing if my movie was in sync. I tried on 2 other computers including a brand new one and had all the same issues.

I purchased Cyberlink PowerDirector 13 Ultimate Suite as an absolute video editing newbie, because I didn't want to learn simple editing and then have to later learn more complex editing all over again. And, I didn't want to take a chance on Adobe which has about 1/3 negative reviews on Amazon. With Cyberlink, you have to jump through hoops and give up your first born to enter a question to customer service, but it does answer relatively quickly. And, in spite of the shabby treatment I received from customer service as documented below, I am pleased with the product itself, to the point at which I can understand it that is. See the following: ME: I responded to a Cyberlink Support Quality Survey with the highest remarks after receiving a speedy and good response to a technical question. CYBERLINK: "If any, how would you like us to improve our customer service quality?" ME: I have two suggestions, not criticisms, which would be helpful: First. It is quite an ordeal to request help from your customer service. I can understand all the hoops a customer must go through to enter a first request; however, it is quite tedious to do it for every request and makes you look very much like you don't really want to help your customer. Second. Your tutorial and your user guide both have some deficiencies. The icons are printed so small and so poorly, that even with a magnifying glass it is difficult sometimes to identify what it looks like. Furthermore, Cyberlink video editing is very complex software, and one can tell that it must contain many capabilities that are NOT covered in any of your texts. It is NOT helpful to tell the user THAT something can be done without telling him HOW it can be done. I admit that any person who is already familiar with other video editing software would intuitively know how to do things. That is of no use to an absolute newbie. Now you might say that Cyberlink is not for newbies; but you would be making a mistake to say so. I definitely did not want to learn a novice editing software, and then once I became more accomplished have to relearn a whole new client like Cyberlink. I purchased Cyberlink because I wanted to buy the best amateur editing software I could buy, struggle through the learning process, and do that all the first time. But it is important for you to know that you do NOT provide all the tools necessary for a newbie to start from scratch and become an expert in Cyberlink. Having said all that, I remain happy that I bought a superior editing product, but sure do need clearer DEFINITIONS. AT WHICH POINT CYBERLINK: Cut off my text, refused my "submit", and routed me to a page which said: ERROR ERROR DETAIL This page can't be displayed by security issue. (sic) Maybe your request have unfriendly content. (sic) Contact support for additional information. The incident ID is: 388397720833633410 The session ID is: 434670517192216715 ME: I trudged my way back to Customer Support and replied (do not have a copy) to the effect that, looking at the grammar on their error report, perhaps somebody at Cyberlink does not understand some of the courtesies and subtleties of the English Language. So, right now I am pretty pissed off (a technical term) at the arrogance of Cyberlink to so unceremoniously cut me off my attempt to be helpful to them. As of this time, Cyberlink has not accepted nor even knows what are the two suggestions I offered.

I had to wait 2 days longer than the expected time, which was not the product's fault but the shipping, but other than that it was a pretty good product. ALTHOUGH I did face some technical issues such as recording on my OBS and having to change some settings that way the program didn't capture anything other than an annoying green screen. But it was waaaay easier to use and control than my previous program, so overall I am happy, even with a few kinks here and there.