ASURION 4 Year Office Equipment Protection Plan ($60 - $69.99)

That asurion is right on the money when it comes to settling claims!!

The insurance on the product worked out great when the product malfunctioned. The claim process was very easy, and the original amount was refunded within a week. I will always purchase the insurance when there is the possibility of the product wearing out too quickly.

It was a smooth transaction. The representative chat was excellent and the protection covered me 100%. Thanks!

I purchased an HP printer from Amazon in 5/23. Because of problems with printers in the past I decided to also purchase the Asurion protection plan. GOOD IDEA. The first HP printer I received did not work AT ALL from day one. It would not connect to my WIFI. With assistance from both HP and Asurion tech support I attempted to get it connected, to no avail, so I ended up exchanging it. The 2nd printer was a nightmare from the start. It did connect to my WIFI. That was the ONLY thing it did right. From day one it would not print more than one job at a time. If I attempted to print another job immediately after one, or a week later (it didn't matter), I would receive a message stating that the printer was "off line" or some other incoherent, incorrect messsage. After about 6 months and finally at the point of REALLY wanting to take a sledge hammer to the printer, I calmed down and called Asurion. Nice employees at Asurion didn't put me through "technical support" to drive me even more crazy, and told me to put the devil HP printer in a box, any box, with a note taped to it "for UPS", and put it outside my front door. I didn't believe it would be that easy, but the nightmare printer was picked up the next day, and later that day I received an email from Asurion with the # and link for an Amazon gift card to credit my account for the amount that I originally paid for the printer. ALL DONE WITHIN LESS THAN 24 HOURS FROM THE FIRST PHONE CALL TO BEING PAID IN FULL FOR THE EVIL (sorry, not sorry, HP) PRINTER. Asurion could not have made the transaction any easier, and kudos to them for running the return department like a well oiled machine. Asurion has knowledgeable employees who were patient and polite. I don't think I made their jobs very easy, at least at the beginning of the return procedures, due to my frustruation with the monster printer, not Asurion. I understand that Asurion normally refers customers to the technical department before returning an item, but they believed me when I explained to them that I had been unable to resolve the issue after months of technical assistance. All in all this was a very easy process once I found the correct Asurion phone number to call to make the claim. Asurion does, indeed, honor their contracts and makes it very easy, especially arranging for UPS to pick up my broken monster HP printer. I had been very ill with a fever of over 103 for a few days (but still trying to work from home) when I originally called Asurion, so I was immensely grateful for not having to take the HP printer to the UPS store to make the return.

I used Asurion several times and they typically refund uncontested and quickly. I am only giving them a 4 stars because their communication is only so-so. Asurion, if you are reading this then please make the following changes: 1. all, not some, emails should come from Asurion 2. the email with the status of my claim should atually tell me what you are doing (i.e. refund, replacement), the claim number and real information about how the resolution is being delivered (i.e. paper check in US mail, egift card, shipping replacement via UPS/FedEx/USPS) 3. make your website easier to navigate to ensure I am getting to the right page of your website for my vendor. For example, this morning I wanted to get to your website page that offers Amazon as a vendor but every search I did was taking me to a page where a selection of cell phone providers were the only vendor choices.

The warranty was actually still active when my daughter's tablet died. I did pay for a 4 year warranty though instead of a 2 year warranty but the $64.99 was deposited into my Amazon balance the moment I filled out the claim on line with the notice if the old tablet was not returned in 30 days, $64.99 would be charged to my card on file. My daughter gave the old tablet to the UPS store showing the QR code for an easy return. When I filed for the claim., it was immediately approved and they sent me an email of what to do next. You do have to make sure you keep a record of your warranty. Luckily both my daughter and I had saved the warranty info Asurion had sent me almost 4 years earlier. My daughter picked out a replacement tablet on Amazon yesterday & it arrived tonight. The new tablet cost more than the $64.99 of course and again, because the claim went so smooth, I went ahead and got the Asurion warranty but this time only a 2 year warranty was offered & no option of getting a 4 year warranty. She's happy & I'm glad of that except I'm not quite as excited. Somehow I got stuck paying another $52 dollars on a gift I got her almost 4 years ago. Go figure when I don't own my own tablet yet. Asurion has been in business for some time and we have had warranties before. When needed they have never failed to quickly follow through to process a claim so that's why I will go ahead and pay for their warranties.

I highly recommend Asurion warranty via Amazon. Hazzle free fully online claim handling. Love it. Thanks.

I know everyone has their unique experience with Asurion, and I can see where a lot of people felt they were screwed over or that Asurion didn't do enough. My experience with Asurion is in between the middle to positive experience. When it came to replacing my 2018 MacBook Pro 15in, the process was simple... but the waiting period for replacement or payout took almost 8 weeks, which I thought was ridiculous and they never provided more than 1 offer for replacement device, but they paid out, and many options to pay out and that was also important to me because I was dealing with identity theft and fraud so I froze some accounts or closed/limited to a select few methods, and then it was instantly resolved. About a few months, I filed a claim on my motherboard that I purchased on Amazon over a year ago and got the Asurion extended warranty, and to be honest, I had no idea what to expect from what this warranty would cover if I had to file a claim and what was different between manufacturer warranty and Asurion coverage. Well, fast forward to today, and glad I had bought it. I had a power outage the other day while doing intensive media rendering, processing, and encoding that probably friend some part or component on the motherboard that no longer boot or post or give me any information on what could be wrong. I switched our the components and power supple with another working computer and the narrowed it to the motherboard being damaged. ASUS's warranty doesn't cover power surge, but Asurion does from the time you originally bought it. I filled a claim online and it was quickly processed and resolved and I got an Amazon gift card in the amount that was equal to the purchasing cost. I was thinking of getting another motherboard off amazon so it kinda worked out for me and Asurion resolved my claim in less than 24hours including sending me the gift card to my email immediately upon UPS receiving the motherboard and being sent to them. Thank you Asurion!