PAL8000

Alpine stood behind their warranty. I purchased the Alpine 4000 pump in September of 2023, and one day this Spring, it just stopped working. I liked the pump - it was quiet, easy to operate and keep clean, and had an incredibly long cord, The flow rate was more than adequate for my recirculating waterfall. Knowing that the pump was still under warranty- I reached out to Alpine for help. They were responsive and very graciously sent me a brand new replacement! I’m hoping to get many more months of use from the new one. It does its job well. Thank you Alpine!

I have purchased my first pump approximately 5 years ago and it ran 24/7 including hurricanes with no issues until the pump finally stopped working. I purchase a second one which ran only for a couple of months and and I contacted customer service at Alpine and they immediately got back in touch with me via email. They were completely helpful and help solve my problem. They sent me a new pump after explaining to them the issue that I was having. I only had to pay shipping and handling. I also found after the original emails that were sent to me on how to maintain the pump to increase lifespan, I was actually able to get my original pump back up and running. The customer service was outstanding and the product arrived in just a couple of days. I would definitely recommend this pump especially due to the type of fittings that it has on the intake and the output side bolt which are able to accept PVC fittings. This makes it so that I could use it for multiple different types of applications especially by putting different types of fittings on the end of the PVC pipe so that I can either create a wide Fountain effect or a 20 ft High geyser. Just add some color for lights to it and you got a resort in your backyard.

Would I buy it again? Absolutely! This being my second PAL 5200 Submersible Pump from Alpine Corporation in the past 14 years, I am very pleased with my choice and this product. This pump meets the product descriptions given by the manufacture as selling points to purchase this pump, or a like pump from Alpine. The pump is compact, sturdy, and for as long as they have run, I would say well designed. The pump has performed quite satisfactorily producing the power, flow, and lift that I was needing for 3 fountains, while operating very quietly, almost unheard (it is submerged)! Although a relatively clean pond, deer and birds drink from the raised fountains and leave behind their residual effects which pose no problems for the pump. With heavy minerals in our well water (Hard Water), I surmise that my first pump froze up due to a mineral build-up; otherwise, it is likely the pump would still be running. Having had an issue with my pump, I did contact Alpine Corporation’s Customer Service. Their staff, and especially Ms. Delima, have been extremely helpful and considerate. After providing them with pictures and receipt of past purchase, they have responded quickly, professionally, and with consideration for my dilemma. The fact that you can reach someone at Alpine Pumps (email exchange) is reason alone to use their pumps! Great product!

We bought this pump for our Pond in Oct 2021, and it worked great for almost 3 years, with no problems --until a month ago when it stopped working out of the blue. Alpine gives a 3 year warranty on their product, and since it was still under warranty, I filed a claim.I have to say that I haven't encountered such a professional Company like Alpine in a very long time. I say this because of the top notch manner in which Alpine Customer Service (Karen) handled my claim. The whole process was easy to do online, and Alpine responded very quickly to my emails and claim. Within less than 2 weeks ( most of due to my delay) I received word that Alpine would be sending me a BRAND NEW PUMP! ( all I had to do was pay $25 for the shipping! So the bottom line is, I'll always buy Alpine products in the future, because I now TRUST Alpine will honor their warranty commitment, and stand behind their products. It was a good pump, that worked great for me for almost 3 years.

This is a really good pump. I purchased it "light new" from Amazon. The pump came well packaged in its original box with original accessories. I installed it in a waterfall feature. The pump came with lots of attachments.

I just got this a week or two ago, so I can’t speak to its longevity… But it sure is powerful! The other reviews that I read about this device made it sound like it was underpowered for its rated GPH… I do not find that to be true. I got it to replace a 3300 GPH pond pump that didn’t make it through the winter. This one is 5200 GPH, and although I have no means to precisely measure the water flow, it certainly seems to live up to its rating!

excellent quality pump great value for the money. The flow is incredible. If you have a large Koi pond this is for you! The flow rate is exactly as promised, and it was very easy to install.I highly recommend this pump

I purchased this pump for my pond in July of 2023. it is now May 2025 and it no longer works. This is the second one I have purchased and again only lasts for about a year and 1/2 before it just stops working. The pump just freezes up and won't run. I will not purchase another one, I will be looking for one that will do the job for longer than 1 to two years, and I don't even run it in the winter, I take it out, clean it off and store it.