Hello, my toothbrush was purchased on 21st November 2020, it has suddenly stopped working - after a full charge, it lasts about 3s. Can u help?

We’re sorry to hear that you’re experiencing some battery issues with your toothbrush. After a 12-hour charge, this toothbrush should last up to 2 weeks based on one person brushing twice a day for two minutes. If the battery doesn't last this long, it’s important to try a different adapter, socket, and charger. Charging the toothbrush on or around metal can also affect the charging. If this doesn’t help, please reach out to us via the contact page on our official website, where the team will be happy to help you further. Your Oral-B Team

Battery. The battery lasts four days with 2X day brush. Is my toothbrush faulty?

Hi there, we are sorry to hear this and would like to help you. After a 15 hour charge, this toothbrush is meant to last for two weeks. We would recommend trying to charge using another power outlet, ensuring that the charger is not on a metallic surface. If this does not help, then we’d appreciate if you could reach out to us on our Oral-B website, where our team would love to help you further. Your Oral-B Team

Which brush heads go with this?

All our toothbrush heads except Oral-B iO and Pulsonic brush heads are compatible with Genius X toothbrushes. Your Oral-B Team

Genius X | Desertcart Slovakia

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€ 412.14

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Sold byAmazon SlovakiaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

✨ Elevate your smile game with AI-powered precision 🤖

SMART AI COACHING - Personalized brushing insights for dentist-level care every day
LONG LASTING POWER - Lithium-ion battery delivers over 14 days of use on a single charge
MULTI MODE MASTERY - Six tailored modes including Whitening, Sensitive & Tongue Cleaning for a complete oral care routine
GUM PRESSURE SENSOR - Protect your gums with real-time alerts and automatic speed control
PREMIUM TRAVEL READY - Sleek USB charging case powers both brush and phone on the go

The Oral-B Genius X Rose Gold electric toothbrush combines cutting-edge artificial intelligence with six specialized brushing modes and a gum pressure sensor to deliver a dentist-recommended clean. Featuring a premium USB charging travel case and a long-lasting lithium-ion battery, it’s designed for professionals who demand smart, effective oral care anytime, anywhere.

Specifications

ASIN	B07QCSMKKT
ASIN	B07QCSMKKT
Age Range Description	Adult
Batteries	1 AA batteries required. (included)
Best Sellers Rank	38,358 in Health & Personal Care ( See Top 100 in Health & Personal Care ) 70 in Rotating Toothbrushes
Brand Name	Oral-B
Bristle Material	Nylon
Colour	Rose Gold
Customer Reviews	4.2 4.2 out of 5 stars (527)
Customer reviews	4.2 4.2 out of 5 stars (527)
Global Trade Identification Number	04210201246749
Guaranteed software updates until	unknown
Handle Material	Plastic
Included Components	Charger, Travel Case
Item Firmness Description	Hard
Item Type Name	Adult Power Toothbrushes - Rotating
Item Weight	3 Grams
Item model number	4210201246756
Manufacturer	Procter & Gamble
Manufacturer	Procter & Gamble
Manufacturer Contact Information	Procter & Gamble UK, Weybridge, Surrey, KT13 0XP
Manufacturer Part Number	4210201246756
Material Features	Sustainable
Model Name	Oral-B Genius X Limited Edition Electric Toothbrush
Model Number	4210201246756
Mount Motion	Vibrate
Number of Items	1
Number of Pieces	1
Number of settings	6
Operation Mode	Automatic
Other Special Features of the Product	Artificial Intelligence, Gum Pressure Sensor, Smart USB Travel Case, Multiple Cleaning Modes
Package Dimensions	25.6 x 17.7 x 10.1 cm; 3 g
Package Type Name	Box
Power Source	Battery Powered
Reusability	Reusable
Target Audience	women
Theme	Modern
Toothbrush Head Shape	Diamond Shaped
Unit Count	1 count

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

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The product exactly matches the description. Very satisfied with my purchase.

5 days ago

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