Why won't my earbuds hold a charge?

First make sure the earbuds are properly aligned to the gold dots on the case before charging. If that is unsuccessful, try turning off your Bluetooth connection from your device settings and place the earbuds back into their case for 1 minute.

Why won't my earbuds connect to my device?

Make sure your Galaxy Buds have been charged for at least 15 minutes before trying to connect them to your device via Bluetooth connection.

My app shows an error message for the left bud that is not producing sound. What should I do?

An error message indicates a loss in Bluetooth connection. Make sure your Galaxy Buds have been charged for at least 15 minutes, then attempt to repair them to your device.

Buds aren't holding a charge?

Make sure the earbuds are properly aligned to the pogos (gold dots) on case before charging. Make sure the Galaxy Buds are charged for at least 15 minutes & re-pair to the phone.

My earbuds are defective.

After ensuring that your earbuds have been charged for at least 15 minutes, update your Galaxy Buds’ software by connecting them to the Wearables App. Once in the app, click: About Earbuds > Update earbuds software > Download and install > Download.

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Galaxy Buds True Wireless Earbuds (Wireless Charging Case included), Silver â€“ US Version

Galaxy Buds True Wireless Earbuds (Wireless Charging Case included), Silver â€“ US Version

Product ID: 149836411

Details

Brand
Samsung
Color
Silver
Ear Placement
In Ear
Form Factor
In Ear
Noise Control
Active Noise

⚡15 min quick wireless charge = 1.7 hrs play

💧IPX2 splash resistant for active use

🔋58mAh earbuds, 252mAh case battery

Description

🎧 Elevate your sound game—stay charged, connected, and unstoppable with Galaxy Buds.

SLEEK WIRELESS FREEDOM - Bluetooth 5.0 connectivity with touch controls and a wireless charging case that complements your style and tech ecosystem effortlessly.
CUSTOM TUNED SOUNDSCAPE - Akilogram-tuned dynamic drivers offer rich bass and crystal-clear calls, with customizable sound profiles via the Galaxy Wearable app.
SECURE COMFORTABLE FIT - Ergonomic ear wings and multiple eargel sizes ensure earbuds stay put—even with glasses—perfect for work, workouts, and on-the-go hustle.
EFFORTLESS ALL DAY POWER - Fast wireless charging delivers up to 1.7 extra hours with just 15 minutes of juice—never miss a beat during your busiest days.
SEAMLESS AMBIENT AWARENESS - Stay connected to your surroundings with adjustable ambient sound modes, so you’re safe and in the moment without sacrificing audio immersion.

Samsung Galaxy Buds True Wireless Earbuds combine a compact, splash-resistant design with powerful 58mAh earbuds and a 252mAh wireless charging case. Featuring Bluetooth 5.0, customizable sound profiles, and ambient sound modes, they deliver premium audio clarity and comfort for all-day use. Fast 15-minute wireless charging boosts playtime by 1.7 hours, making these earbuds a perfect companion for professionals balancing work, fitness, and lifestyle.

Specifications

ASIN	B07V2622RG
Additional Features	wireless
Age Range Description	Adult
Antenna Location	Calling
Audio Driver Type	Dynamic Driver
Bluetooth Version	5.0
Brand	Samsung
Brand Name	Samsung
Built-In Media	Ear buds, Charging Case, replacement eargels and ear wings
Cable Features	Without Cable
Color	Silver
Compatible Devices	Phones, Tablets
Connectivity Technology	Bluetooth 5.0
Control Method	Touch
Control Type	Button Control
Customer Package Type	Standard Packaging
Customer Reviews	4.6 out of 5 stars 7,779 Reviews
Ear Placement	In Ear
Earpiece Shape	in-ear
Enclosure Material	Plastic
Form Factor	In Ear
Frequency Range	20 Hz to 20,000 Hz
Global Trade Identification Number	00887276359922
Headphone Folding Features	In Ear
Headphone Jack	Wireless
Headphones Ear Placement	In Ear
Headphones Jack	Wireless
Item Weight	1.6 Ounces
Manufacturer	Samsung Electronics
Model Name	SAMSM-R170NZSAXAR
Model Number	SM-R170NZSAXAR
Noise Control	Active Noise Cancellation
Number of Items	9
Specific Uses For Product	Sports and Exercise
Style Name	Earbuds
UPC	887276359922
Unit Count	1.0 Count
Warranty Description	1 Year Manufacturer
Water Resistance Level	Waterproof
Wireless Technology	Bluetooth

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