is it compatible with Microsoft surface pro ?

It is compatible with a Microsoft surface, so it will probably be compatible with a Microsoft surface pro.

Microphone does not work when connecting by 3.5 mm jack to my android phone or pc. is this normal? it does work when connecting to pc by usb.

Hello! Thank you for reaching out, however, we are sorry to hear about your experience. If you are experiencing audio issues with your headset's microphone when using the 3.5mm plug, we recommend verifying that the 3.5mm jack on the phone and computer supports headphones and microphone. We also recommend checking if there are any firmware updates available with the Plantronics Hub application, this can help us fix any glitches or bugs. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance or have further questions.

What comes with this headset?

Hi, the Poly Blackwire 5220 USB-A wired headset box consists of 1. Blackwire 5220 headset. 2. In-line controller. 3. Soft carrying case. 4. User guide. 5. Warranty card.

Does this offer dual headset options for call-center training? Is there a splitter to have 2 headsets connected to be able to listen to the same call?

yes, you have to get a splitter that can handle two stereo connections

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Description

🎧 Elevate your calls with comfort and clarity—never miss a beat or a word!

CRYSTAL CLEAR COMMUNICATION - Noise-canceling microphone with SoundGuard Digital ensures your voice cuts through distractions with professional clarity and protects your hearing.
DURABILITY MEETS PORTABILITY - Robust yet lightweight design with detachable, cord-rewind cable keeps your headset protected and ready for on-the-go productivity.
ALL DAY COMFORT FOR MARATHON CALLS - Experience plush leatherette ear cushions and a lightweight cushioned metal headband designed for hours of fatigue-free wear.
SEAMLESS MULTI DEVICE CONNECTIVITY - Plug into PCs, Macs, tablets, or phones effortlessly with USB-A and 3.5mm jack compatibility—stay connected wherever work takes you.
OPTIMIZED FOR COLLABORATION PLATFORMS - Certified for Microsoft Teams, Zoom, and more—perfectly tuned for today’s hybrid work environment and seamless virtual meetings.

The Plantronics Blackwire 5220 is a wired on-ear headset engineered for professional communication. Featuring USB-A and 3.5mm connectivity, it supports PCs, Macs, and mobile devices. Its noise-canceling microphone with SoundGuard Digital technology ensures clear voice transmission while protecting hearing. Designed for all-day comfort with memory foam ear cushions and a cushioned metal headband, it’s optimized for Microsoft Teams, Zoom, and other collaboration platforms. Durable, portable, and backed by a 2-year global warranty, it’s the ideal headset for demanding office environments.

Specifications

Noise Control	Active Noise Cancellation
Frequency Response	20 Hz
Headphones Jack	3.5 mm Jack
Model Name	Blackwire 5220
Connectivity Technology	Wired
Wireless Communication Technology	Bluetooth
Included Components	HEADSET
Age Range (Description)	Adult
Material	Plastic
Specific Uses For Product	Office
Recommended Uses For Product	Calling
Compatible Devices	Desktops, Laptops, Tablets, Mobile Phones, Smart Speakers, TVs, Music Production Equipment, Game Consoles, Phones, Car Audio Systems, Motorcycles
Control Type	Volume Control
Cable Feature	Detachable, Cord Rewind
Item Weight	164 Grams
Water Resistance Level	Not Water Resistant
Frequency Range	100 Hz - 6,800 Hz
Customer Package Type	Standard Packaging
Net Quantity	1.0 count
Style	2018 Version (USB-A Only)
Control Method	Remote
Number of Items	1
Cable Length	45 Inches
Controller Type	wired headset with boom microphone
Audio Driver Type	Dynamic Driver
Carrying Case Color	Black
Earpiece Shape	Over-ear
Series number	5200
UPC	197497213751 017229158573 017229158559 197497211092 017229173354 197029632364
Special Feature	On-ear
Global Trade Identification Number	00017229158559
Manufacturer	Poly
Model	207576-01
Model Year	2017
Batteries	1 Lithium Polymer batteries required.
Item model number	207576-01
Hardware Platform	PC, Smartphone, Tablet
Special Features	On-ear
Microphone format	with microphone
Microphone technology	Stereo
Batteries Included	No
Batteries Required	No
Cable feature	Detachable, Cord Rewind
Maximum Operating Distance	15 Inches
Form Factor	On ear, Over Ear
Does it contain liquid?	No
Includes Rechargeable Battery	No
Supports Bluetooth Technology	Yes
Item Weight	164 g

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