HP Color LaserJet Enterprise M553DN Duplex Printer (B5L25A), White, 18.9 x 18 x 15.7 inches

Fantastic printer; it replaces my HP 4000, which I had gotten used and which then gave me about 15 years of good use. This is clearly made for the office, with a large duty cycle. The speed is phenomenal, even with color images, it does duplex automatically, it does up to 1200 dpi. You can even email a document to it, and it will print it and have it ready for you! And if you've ever had an HP printer, it's a breeze to set up (it's even a breeze if you've never had an HP). It is huge and heavy, though -- which is both a pro and a con in my book. Sturdy build, not easy to carry, so get it where you want it and leave it there.The only other con I can think of (and you all know what I'm going to say, I'm sure) is the enormous cost of replacement ink cartridges. What's good is that the cartridges are all separate, so you can buy just the one you need when you need it, but at about $250 each, the four cartridges cost you a thousand bucks, if you were to have to replace them all at one time. The yield of the high capacity cartridges is quite good though -- I believe they are rated at about 9,000 sheets each, and the printer comes with "starter cartridges" which are not full capacity, but I suspect I won't need to change them until well into 2017. There are other HPs that are a little lower in price, but it was a no-brainer to pay the extra money to get this one. If my other HPs are any example, this baby should last me a good 15 years.

HP M553n - Fast and quiet and easy to set up. And - it comes with the toner already in the machine. I got it set up on the network with a dynamic network address. Then I called my IT guy and he remotely gave it a static address and made it accessible to the other workstations on the network. No issues, no drama. It just works. Quietly. The print quality is great for our office. It holds a whole ream of good quality paper. It is easy to print a letterhead first page using the side slot.The cords exit from the left side as you face the printer (making the left side the ugly side). This is different than the last three printers that I had in this location.7/21/17 update: The original toner cartridges last as at least as long as the "extended" cartridges for the OKI C531. And I REALLY like this: At the end of what it considers the life of the cartridge, it gives you the option of printing between 50 and 300 (you can choose) more pages before it warns you again. And then you can "snooze" the alarm again and again if the printing still looks good. What a brilliant, customer-friendly feature! I actually walk around the office saying "I love this printer!" That's a first. When I next need a multi-function printer, I hope to get an HP MFP as close as possible to the M553n.

The product is nice, but trying to get any form of customer support is not possible and an embarrassment to a company like HP. Here is what happens when you try to ask a simple question: Go online and click the Get Support Options button. You have to choices: they would clearly like you to use Chat since it probably cheaper for them. They tell you it is faster; it is not. Enter your name and serial number and you will be placed "in queue"; 5 people are i the queue ahead of me. They tick off the queue at a rate of about 5 to 10 minutes per person. So, about half hour later, you stare at the exciting message "Waiting for technician... Position in queue: You are next". Now things slowly become worse, 10 minutes waiting, 20, 30 minutes go by, still nobody, then aha "Connected. A support representative will be with you shortly." Sounds good except no support representative ever bothers to be with me, and certainly not "shortly". We are about an hour in to this now. So lets try to call the provided 800 number: 800-3345144. Ok we know it will be "longer" to use that phone option, but we really do like our simple question answered on that $600 business enterprise printer with $1000 refills, and you would think someone at HP would care to answer the phone. No, they don't. Call the number, and you will prompted to speak the model of your printer. You would think the HP voice recognition can recognize the models of it own printers. No, it can not. It can only recognize the the numbers at the end it, not the actual models. So your LaserJet Enterprise M553 is known as 5-5-3. Don't even try to add the 'M' to it, because they may think you bought kitchen blender. But 553 will get you through to the support person, and the system suddenly knows then that is a Laserjet M553, so that is encouraging. So are the 5 or 6 "clicks" that follow, even though reminiscent of a 1950's manual phone switchboard, one would think there is a person connecting "shortly" to answer our question. No. They just hang up the line. No "sorry", no " we are to busy", no "more than 5000 in queue ahead of you". Just hang up. Ok let's call again... same result. Call 4 more times... identical scenario. Let's check the customer support chat window that is still open. Still no one answering there either. And that is how you get a one star review on Amazon.