Avalon Top Loading Water Cooler Dispenser - Hot & Cold Water, Child Safety Lock, Innovative Slim Design, Holds 3 or 5 Gallon Bottles - UL Listed

I go through a ton of water in a day, and am not a huge fan of tap water, which means about 10 jugs of water at a time sitting around my house. Which also leads to the problem of making sure I have water jugs in the fridge so they are cold, which has not always happened, hence the reason I decided to try out the Avalon Hot/Cold Top Loading Water Cooler!! I have been wanting a water cooler for a while now and finally decided to go ahead and get one. These take 3 or 5 gallon jugs which sit on the machine perfectly, and of course the water lasts a lot longer than gallon jugs. When the item arrives, you are pretty much ready to use it, place your water jug on the top, let the water bubble out and fill the tank, plug the cooler in and turn on the switch. The first time I used this, I went back an hour later to test the water, and it was VERY cold, love it! To get the water itself out, all you need to do is place the cup against the tab and the water comes right out, so easy to do, and can be done one handed. There is also a hot water dispenser on this cooler but I have not tried it out yet.. If you decide you want to use the hot water, there is a separate switch on the back to turn on for just hot water. If you would like to mount the water cooler, it does come with hardware for you to do this. I did not use it, I just placed the water cooler in a cooler in my kitchen. I will say I was not a huge fan of the shipping and packaging, and did need to order a replacement, but it was sent out in a few days. I would recommend more protection during shipment. However, I am rating the product in this review, not shipment. Overall, I am VERY happy with this product. It works very well, gives me cold water, saves room, and is very easy to use. I received this product at a discount in exchange for my honest opinion

At first I was going to go all out and buy a bottom loading, high dollar water cooler, but some of the bad reviews and problems people experienced scared me. So I chose to go with a basic and functional design. I didn't want digital touch buttons that could fail or a pump system that might leak. I chose this basic design, top loading water cooler, and I couldn't be happier. If I experience any issues, I will update this review. The noise is seriously almost non-existent. It looks great and appears to be well made. The hot water is actually hot although I did not measure the temp. The cold water is very cold too. It was a good buy.

We needed to replace our old watercooler that died last year. Having a functioning cooler with both hot and cold dispensing is critical at our office! Did some research and eventually went with this Avalon model as it had good reviews. It was delivered in October 2018. Not much to getting it up and running – quite easy, actually. It's been used heavily on a daily basis and works quite well. Fast forward and it's now August 2019. A problem developed: the cold water tap began leaking! Jiggling the spigot did not help. Researching the issue didn't lead to much. We were faced with an unnecessary expense of replacing the nearly brand new cooler way too soon. Finally, I went ahead and emailed Avalon's support, not expecting much. However, I was pleasantly surprised to have received a very prompt reply from the Avalon Customer Support rep, Karissa J. She identified the potential issue(s) and sent me multiple support web links with videos and "how-to's" to try and solve the problem myself. The leading culprit was likely to be some kind of debris in the line or spigot, causing the leak. A fairly common issue with ALL coolers, from what I've just learned. Unfortunately, I was initially not able to clear it myself. Karissa corresponded with me a number of times to try and resolve the problem quickly. Ultimately, a new spigot replacement (under warranty) was sent to us. Installing the new spigot was fairly straightforward. The "how-to" videos were enormously helpful with that process. And yes, the issue is now resolved! A new bottle was placed on the unit and NO leak! The cooler is back in business and we're all happy again. Overall, this cooler is perfect for us, as we go through many bottles of water a month. Whether hot or cold, it's done the job well. Even though we did have a leaking spigot, the Avalon Customer Service was Excellent! Have to thank Karissa again for going above and beyond in helping us resolve the problem quickly.

We bought this in an attempt to make up for our fairly poor tap water which my wife will not drink. We found a nice filling system at the local grocery store and so invested in three 3 gallon jugs. We received it Monday evening and everything seemed fine. It was great for filling baby bottles and very cold water dispensing and immediately cut down on the waste of bottles of water. The water came out quickly and at a good hot or cold temperature. Three days into having it my wife declared her love. Then day 7, Sunday, came. Sunday afternoon the hot water spigot began to drip. We fiddles with the handle, poured more water out hoping it would seal, and then finally drained both of the taps. When we re-filled the problem appeared to have corrected itself. Then I woke up Monday morning to a puddle of water all over my kitchen. The hot water dispenser had been leaking all night at a more than slow drip. We drained it again and looked at the instructions to see if there was any troubleshooting for this problem and there was not. We looked all through the papers that came with it and there was no information about the manufacturer or contact info to call and try to troubleshoot. There is also not an option on Amazon to exchange the product, only to return. We are very disappointed that the issue could not be resolved. We'll consider buying another one but I don't want to have to re-package another unit if it does not even last a week.

Very nice looking machine. Ice cold water and super hot water, if hot water not turned on then water will stay warm or eventually cool to room temperature which is convenient when needed. The height from spout to drip tray is not very tall so will have to tilt bottles to fill or remove the drip tray. I installed a little stick on light between the paddles b/c not seeing where to place opening of bottle or when thermal bottle is filling up was a pain. Was always spilling water on the floor. I got better at this but my father spills water about every time 😜 The light helps tremendously! If filling a wide mouth cup or pot, works just fine. It's possible having a machine with the dispense buttons on top may make it easier but since I purchased this one, will enjoy it.

Update: I’ll leave the original review down below. It’s back up to 5 stars because I was able to repair it and all features are still going strong a few years after purchase, despite a prolonged storage period. My memory is a bit fuzzy now but a sort of perfect storm had happened. The gasket had slipped which support helped me to correct but I actually tested if it was fixed with a bad bottle which just so happened to be my last bottle with any water. I’ve since recycled the bad bottle and haven’t had issues since minus one other bottle developing a visible crack and experiencing the exact same issue. This thing was spectacular while it lasted and the price was more affordable than other coolers of the same specifications. But a bit over a week ago I woke to nearly 5 gallons of water dumped on the dining room floor. Hot and cold water on demand. Easy enough to flush clean which I did every 3 months as suggested. It was a little noisy when it was heating or cooling water but I have an air purifier in the same room and I’d say it was only slightly louder than that boosted by the fact it did not run 24/7. Customer service was spectacular for me and that’s why I give 2 stars. They did seemingly try to help me self-repair and when the determination was made it might not be doable on my end only then did they inquire about an invoice to determine warranty status. Sadly I’m just outside of the warranty window. I purchased it in late January last year and it failed in the second week of February. They did offer me a 25% off coupon and their apologies when it became clear they could not replace it. But it feels a little silly to reward them with another purchase for a cooler that failed so quickly so I will likely pass on this brand in the future. At least at this price range. The issue is the reservoir up top where the water first feeds in overflows and the water slowly spills out. Something must be keeping the pressure from equalizing and stopping the bottle from flowing so I’d like to believe this is something that can be repaired on my end and I’d hate for it to end up in a landfill for a minor issue. Especially since the internal plumbing seems good.

This unit replaced an old GE unit that "appeared" to have begun leaking on us. In retrospect, it may have been more a cracked bottle cap issue that was letting air into the bottle allowing water to leak out. When we first got this unit, water "appeared" to leak from the unit as well. So I ordered some replacement bottle caps through eBay (what? Amazon doesn't carry any?), and that resolved the leakage issue. The unit works great though we don't use the cooling section, only the hot water section. It produces great hot water, sufficient for beverages and "Cup Noodles". I prefer the top loading feature over the bottom loading as water flow isn't dependent on electricity in case of a power outage, nor are we tied to the pump flow rate or pump noise, a common complaint with bottom loading units. Since we don't have kids that we are concerned about getting burned with the hot water, I put clear packing tape over the "safety" button on the hot water control to hold it down and now have one handed operation. I couldn't do that with the GE unit’s twist safety feature. The unit is good for filling thinner containers with hot water (it’s hard to add water to medium to larger pans from the unit due to the proximity of the cool dispenser control). We have a very good under sink filter with a dedicated filtered water faucet and use that for cold drinking water and refilling the 5-gallon bottle for instant hot water. We opted not for an undersink instant hot water generator due to the higher cost, limited undersink space, installation process and higher risk of an accidental undersink leak (we had a very expensive house flood due to an accidental disconnect under that sink in the past). This unit fit the bill. From an esthetic perspective, it would be nice if they offered it also in a “stainless steel” paint version which would fit better in with our kitchen décor.

The Avalon water cooler is a sleek looking unit and was very easy to set up. It is not that heavy so can be handled by most adults. After running a few quarts of water through the system to flush out any manufacturing residue (see instructions for set up), the water cooler was ready to turn on. Cold water was produced quickly and the temperature of the cold water is just right for me. I am not interested in dispensing hot water so I have not turned on the heater. That is a great option to have. This water cooler is priced well and has many advanced features not offered with other manufacturers' water coolers. UPDATE: I had a minor problem with the unit I ordered last year. Customer support was excellent. Rene M walked me through some common check points and helped to quickly resolve the problem. He even followed up with me afterward to make sure the unit was operating properly. I remain happy with this water cooler.

I received a unit and it worked well, for 3 days, then , the cooler stopped working all together, I contacted customer service , they sent me a few hints, and after a few communication, they told me to return it to amazon So they did an advance replacement, and they sent me a new one. I installed the new one , returned the old one in the box of the new one, and , in a week every thing was pretty much over, the unit makes a little bit more noise the the cooler I had before , but, nothing too alarming, I use it with a Santevia water purifier on top, and Santevia has a video telling you how to adapt the cooler for it . great result at the end, the water heater work very well as well. its nice to be able to put it on and off when you need it . So over all, if you include the good customer's service from both Avalon and Amazon , I am satisfied since at the end , the story is a happy one,

Great product so far. Hot and cold water. Top Loader more reliable than bottom loader as pump and leaks from the other bottom loader from avalon. I thought it was scratched but the tape they use is abrasive and it was not a scratch it was just tape residue.

Well packaged and well handled with care as usual from the warehouse to delivery. Awesome and made me happy as always. Actually this water machine 5 ⭐️ i recommend to buy it, you will not regret it. Its quiet actually no sounds at All when u turn it on/off. Thanks Amazon always made my expectations excited, satisfied and contented.

The reviews are already excellent for this product, but I am happy to add my 5 star review. There was another cooler I was considering to buy, but I am happy I followed the good reviews on this one, and paid a little extra, and purchased this one instead. The quality is evident and I'm loving it. The next step is to use delicious quality water, to maximize the daily enjoyment. The preset temperatures are perfect for both hot and cold water.

We had a bottom-loading water cooler prior to this one and wouldn't go back. I don't know why they are seen as "higher end" because other than the slight aesthetics of the water tank being hidden, they are inferior IMO - more working parts and significantly more work to refill. This is easy-peasy-lemon-squeezy - just plonk the new water container on top and you're done. The other plus is that you can always see how much water you have left. So less expensive, and a better experience - what's not to love?! This model is super quiet, and the tap mechanisms are silky-smooth. So nice having refreshing cold water as summer approaches.