Question 1

My lock won’t open!  Can I reset the combination, or what else can I do?

Accepted Answer

I will be happy to help you! To open the box, we recommend making sure that the combination is perfectly lined up in the middle row, with the notches under the numbers forming a straight line. If this does not work, you may want to try the original 000 combination it came set at to see if this will still open it. If this still does not work, we suggest trying combinations that are similar to the original in case the combination was accidentally nudged up or down a number. For example, if your lock was set to “444” you can try “445” or “443” and so on.

If the above suggestions do not work, the only way to open the box will be to remove the lock. (Since these are security products, we don’t have universal reset codes) This can be done by wedging a tool such as a flat head screwdriver between the lock and the box to pull the lock off.
	
I hope you are able to get into your box, and if you have any questions please let me know.  If you are unable to get into it, the store where you originally purchased the box may be able to exchange it for you if it was purchased recently.  Thank you and have a great day!

Question 2

I need something for my cell phone, train card and cash. Will it all fit?

Accepted Answer

Good afternoon!

The dimensions of this product are 7.5 x 0.5 x 5 inches.  We'd recommend double checking the dimensions of your items (especially your phone) and comparing them to see if they are smaller than those of the product dimensions.

Thank you!

ASIN	B07YXCGB1B
Best Sellers Rank	#270,918 in Office Products ( See Top 100 in Office Products ) #356 in Cash Register Bags
Brand Name	Vaultz
Closure Type	Zipper
Color	Black
Customer Reviews	4.3 4.3 out of 5 stars (206)
Item Dimensions D x W x H	0.5"D x 7"W x 5"H
Manufacturer	Ideastream Consumer Products, LLC
Manufacturer Part Number	VZ00650
Material Type	Nylon
Model Number	VZ00650
Number of Items	1
Number of Packs	1
Pattern	Solid
Target Audience	Unisex-Adults
UPC	826030006504
Unit Count	1 Count

Vaultz Locking Zipper Pouch for Med Supplies

Description

Specifications

Common Questions