Giraffe Tools Retractable Garden Hose Reel 1/2 Inch x 130 ft, Super Heavy Duty, Any Length Lock, Slow Return System, Wall Mounted and 180 Deg Swivel Bracket

I couldn’t be happier with this Giraffe Tools retractable garden hose! From the moment I opened the box, the whole setup process was smooth and straightforward. It took me about 20 minutes to install—all the hardware was included, and the instructions were clear.Once mounted, it looks clean and professional on the wall, and the design blends nicely with the rest of my garage setup. The retracting mechanism works flawlessly, rolling up the hose quickly and neatly every time without any effort on my part.I use it daily, and so far it’s been durable, functional, and totally hassle-free. If you're looking for a solid retractable hose system that looks great and performs well, this is it.Highly recommend!

Update: Giraffe Tools saw my review and sent me a full refund on the replacement hose I purchased, without even being asked! Fantastic customer service on a product that is so much easier to use than the manual hose reels I've had in the past! Kudos to Grace at Giraffe Tools for making me a happy customer!Original post: I loved the convenience of this hose so much that I bought two more for my two other outdoor spigots. However, the hose in this one (the 1st one I bought three years ago) has now begun to fail. Three separate places are bulging and will soon rupture (see photos). And yes, I turned the water off and relieved the pressure each and every time I was finished using it. I also stored it indoors during the winter temperatures. Our water pressure is not overly high. On the positive side, the retraction mechanism still works perfectly.

Overall, I like it.Mounting on a 4X4 was fine but you're going to have to angle the included lag screws in a bit--the bracket's made more for mounting on a 6X6 OR mounting to an existing wall. That being said, the 4X4 worked just fine and is plenty sturdy. Took me about 5 minute total to mount it.I wanted a longer one, but opted for the 100' because of the metal bracket. Once I got my hands on the bracket I realized plastic would have been okay since the "metal" bracket is either cheap pot metal or, possibly, aluminum. Works fine but doesn't inspire a lot of confidence in how long it'll last.Make sure you've got some teflon tape on hand for the connections--despite being brass, they're not at all tight but with a four or five wraps of teflon tape, they seal up nicely.The unwind/rewind mechanism take just a few minutes to get used to. Getting the hose to lock into place when you pull it out is sort of hit and miss, but you get the hang of it quickly. REwinding, on the other hand, is a breeze and WAY better than having to crank a hose reel. I let it re-wind through my hand so there's no grass getting into the mechanism.My only complaint is the nozzle which is complete junk. I swapped it out for a Craftsman nozzle and it works very well.

The media could not be loaded. Thus far I’m loving this product. The hose length is perfect for me. The quality is very good, durable and not flimsy. But it’s the ease of retracting that I enjoy the most! I got so tired of rolling up my hose into the hose box, that never seemed to stay still while rewinding!! With this reel, you just give it a lite pull and it retracts on its own, while drawing the excess water left in the hose out!! I’m very happy. I hope it lasts!!UPDATE: I experienced a slight problem with the hose reel. The hose would no longer retract. I contacted the company and I received the best Customer Service I’ve experienced in a long time. They were very receptive of the problem. They provided specific instructions on what I needed to do (send email with information & video) and told me I would hear something back within 48 hours. When I didn’t hear anything back after the 48 hours, I called again and found that they did not receive my email. The agent then took my email address sent me an email and ask that I just respond to that with my information while he was on the phone. Want he received it, he immediately sent it to the area that needed to handle it with a note to push it through immediately, and I heard from them the next day. Bottom line, I received a new hose reel.It’s easy to stand behind your product when you know you make a great product. Giraffe tools can offer excellent customer service because they make excellent products!

Works well and easy to install.Have had it installed in our backyard to water our garden daily for about 3 months. The retracting mechanism works as expected and keeps things tidy. It is a huge time-saver and the has a very long reach. It comes with sturdy hardware for installation and seems to be built to last.

Update: Changing my review from 1 to 5 stars. The manufacturer replaced the unit without a hassle and should be here in a few days. Sometimes products don't work the way they were intended too. I'm glad the company recognized that and sent a replacement.I've had this up on my wall for approximately 5 months. Initially, it worked great. The function is awesome and it reels well, but the hose quality is lacking. Maybe I got unlucky? The hose split and is now bulging out. Its only a matter of time before it bursts. Mild-moderate use over a dirt yard.