HP LaserJet Pro M477fdw All-in-One Wireless Color Laser Printer with Double-Sided Printing, Amazon Dash Replenishment Ready (CF379A)

(Review update 2 7/12/2016) - Updated star rating from 3 stars to 5 stars. Replacement printer received in January 2016 has worked great for the last 6 months. (As I had originally planned after reading the printer specs prior to purchasing the unit in 2015). I can easily recommend this printer for uses in a SoHo environment. Has worked well connected into a network supporting multiple Mac's and wireless devices, plus fax. Very pleased since correcting the initial problem. (Review update 1//11/2016) - Updated star rating to 3 stars from 1. The printer when it works is excellent. Service is playing catch up. Since initial review had 2 visits from HP On-site support. Very pleasant service technician. Although I was told by HP Tech Support that there is a 2 day onsite service warranty on this product, the service tech did not arrive until January 5...14 days after the original service schedule date. Tech was very apologetic. Said where it was a new product that there were not enough people familiar with it to service it in my area (plausible comment). The first onsite visit did not fix the product. The next day, the tech returned. Upon examination of the printers controller board, the tech asked me if I had purchased a new or refurb product... as it looked like a refurbished controller. (I had purchased a new printer from Amazon... more on that later). The tech got the product mostly working... but some features would not work. The tech suggested a call to tech support as she thought it might be software related. The tech also suggested a conversation with Amazon about the "new" status of my printer. I spoke with Amazon customer service directly. They confirmed that I had ordered a new printer. The Amazon customer service rep immediately ordered a replacement printer for me with expedited shipment. I have since installed the printer and it appears to be totally working (like the original printer when I first received it.) I was definitely taken aback by the HP Tech's comment on the original unit being a refurb, but Amazon instantly corrected that problem (to their credit). I updated my review to 3 stars from 1 star. The last printer functioned for 45 days... so we have a way to go before I can say we are without further problem. This printer when working is excellent. The form, fit, and function are very good. Assuming this is just an early adoption problem (the printer was just released in September 2015), and no further problems develop, I would be able to recommend this printer. (Original review) Installed printer November 7. Ethernet connection died 45 days later on December 21. Tried to get Wifi working but product would reset every time it went to sleep, erasing all of the program parameters. Contacted HP support. Tech could not trouble shoot over phone. Was told would have onsite warranty service within 2 days. Service call scheduled for December 23. Service was no call - no show. Escalated problem... Now told that because the product is new that it will be December 31 before any parts are shipped and some time in January before onsite service will repair. Totally unacceptable for a new product that is not supposed to be disposable and costs so much. Will create major headaches for my business during the holiday season. On the flip side... when the product was working it was great.... however if this is the level of support it gets, I am very concerned about its use in the future. Big HP Fail

it is tough to give this product any stars. The good. It is compact, engine is fast, it is quiet and the output is good. The bad. The scanner driver is trash and DOES NOT work with Windows 10. I called up support and they told me that this has been a known issue for 6 - 7 months and that they have no idea if they will fix this. this is 25% of the functionality of the machine that they are not prioritizing the patch. I have no idea, based upon my conversation with HP, if they ever will fix this. Their work around is to scan to network. I am doing that and have done the scan to email, but you have to be in front of the printer to scan. While this says it supports legal scanning, it does not have legal size glass. I had some bound legal documents that could not go through the ADF and could not scan it because the glass is only A4 size. Updated 9/19 - Spoke to HP Support. We are supposed to get ReadIrisPro for free with the purchase of the scanner. It states that on their website. I download it from HP and then go to install it. The program asks for the CD Key that is on the HP utility install disk. Well, there was none. When asking the technician about it he said that they don't ship with a CD. I tried to explain that I got one and had it in hand. That the HP site said that it would support the ReadIris Pro. Eventually he just said call ReadIrisPro and let them handle it. What a huge disappointment with the product and the service. I am going to live without the ReadIrisPro and the Legal scanner with the hope that one day they at least get the scanner driver to work for Windows 10.

Awesome product! For home use, had a HP OfficeJet Pro 8500A Inkjet for years and was happy with that. But got tired of constantly changing out cartridges (heavy use) and adjusting the paper-tray to work even though full. The Laserjet Pro M477fdw quality is better than other Laserjets with higher specs, outputting exceptionally crisp letters and bright colors with no smearing or lines in pictures. It warms up and prints fast. It is full duplex, able to automatically print both sides. And wireless network capable. Set up on the home wireless network quickly with no problems. Having used it for a couple of months, the only negative is that the paper-tray is too small. Okay for Small Office Home Office use, but you would definitely want a larger capacity for full time Office use. Caution: With the Inkjet printers, you can get by with Multipurpose paper, but not with a Laserjet.. for long anyway. At work we have both color and monochrome Laserjets. Multipurpose paper is used and color Laserjets have constant problems with color runs, unwanted lines, etc. I've read the chemicals in the multipurpose paper (intended for copy machines) cause problems with Laserjets. I've confirmed it at the local Staples store, the Manager explaining they have to use Laserjet paper with their Laserjet printers or it will void their repair contract. Maybe it takes longer for problems to manifest in the monochrome printers. In either case, I'm not going to chance it at home, and use only Laserjet quality paper. It is more expensive, and heavier weight. The lightest weight paper I can find is 24 lb. which is comparable with the multipurpose 20 lb paper. Any more than 24 lb seems too thick and doesn't feel right. With that in mind, any money you may save in price per print with a Laserjet versus Inkjet, will be offset by the added expensive of quality Laserjet paper. In all, I think the professional quality of prints and ease of use is worth switching from Inkjet to Laserjet. Update on printer cartridge refill 19 Mar 2016: Get the CF410 series of cartridges and Not the CE410 (for 300 & 400 series laserjets) as Amazon shows both compatible for the M477fdw, but they are not.

Third set of toner and no issues. Great quality print and a surprising amount of pages per cartridge.

Excelente producto, funciona muy bien. Es económico en cuanto a la cantidad de toner que utiliza. Tiene múltiples formas de conectividad para mandar a imprimir

Great printer - fast efficient, well made, great for a small business

Excellent Product, Super fast delivery :)

Sigue funcionando después de 3 años de compra