West Bend Versatility Slow Cooker Large Capacity Non-stick Cooking Vessel & Variable Temperature Heating Base Includes Travel Lid and Storage Bag, Range and Oven-Safe Cooking Pot, 5-Quart, Silver

I was apprehensive about purchasing this because of some low reviews, but so far it works great. Though it's a little smaller than I expected, the slow cooker holds a medium size roast nicely. I even have enough room to add vegetables with a roast. Heats up quicker than my full size crockpot. The compact size takes up very little counter space, and I like that a lot. Easy to clean and comes with a cute carrying case. This is a WINNER!!

I wish I could give West Bend a thousand stars! The size is perfect (5 qt) and looks so sleek it can be left on the counter; using the base for grilled cheese sandwiches is a plus.This was my brand of choice because I had been using my mom's West Bend 4 qt cooker that she purchased in the 1980s and it still works perfectly. I am now shopping on the West Bend website for other appliances.

I purchased this in January 2023. Ever since I used it the first time there is a knocking sound when it’s plugged in and cooking. Didn’t think anything of it but every time I used it it happened. I also noticed I had a slow cooker yesterday, on low. The liquid in the crockpot was boiling… On the low setting. When I contacted the company for technical support, I explained I purchased it in January, it’s been making this pinging noise since day one, and there’s an issue with the heat temp settings. For some reason I Said they needed to submit to see if it could be replaced. They emailed me they told me yes it could be replaced but they will be calling me in a short time to collect my $15 to ship a new one out. I explain to them that it should be under warranty. Most electronics come with a one year warranty, and when I heard back from the company, they told me that it’s only a 30 day warranty. I’ve never heard of such a thing. When I ask him about the hanging and banging when it’s cooking, they said usually after 20 uses that sound goes away. Well, they didn’t have an answer for me when I said, unless I use this every single day within the first 30 days, it’s still not gonna be on the wrong team , but that pinging noise if it doesn’t go away. Well, they have nothing to say to me and I would never buy this again because of the warranty situation.

We purchased this in May 2023 as our nearly 30 year old West Bend slow cooker suddenly stopped working.We wanted another West Bend since our previous cooker was great, reliable and dependable. What a difference 30 years makes! LOLThis has a very nice design and you can remove the pot and use it on the stove top. We always brown our meat before starting the slow cooking process so being able to remove the pot is very useful and convenient.We have used this six times so far and it works great! It is a wonderful look and excellent capacity for your slow cooker meals. The largest amount of meat we've put in has been just over 4 pounds and there was plenty of room for liquid/broth, vegetables and more ingredients.This has been a fantastic replacement slow cooker. It is easy to clean and use. Very reliable thus far.The only caveat I would add is it is a slow cooker, not a hurry up cooker. The one time we used it on high we overcooked the beef and it was a little tough. We've learned our lesson and use lower settings for a longer period of time and everything has been simply delicious.I don't have a use for the griddle as I have a 22" griddle so I can't comment to the quality of that.

I had an older model for years, loved it. I thought I should update because the coating was wearing off. I like the shape of it and also the carrying case. But the temperature seems to run way hotter than my old one. I have to turn it down pretty low to keep it from boiling. So far I haven't had any issues with the clicking sound. Sadly I'm not sure this one will last as as long my other one.

The best kitchen appliance I have ever owned. I use it for cooking vegetables and soups, just everything!!

The price was great and the item works great. I wish I had bought one sooner.

From the picture you can see that the nonstick coating was separating from the aluminum metal of the cook pot. Made a warranty claim and west bend agreed to replace the pot. But getting the replacement was a fiasco! First, they agreed to replace it. Second, there was a charge for shipping and handling (my question was why, their produced was defective) charges ranged from $29 to $10 depending on my preference of shipping, they did not want credit card info sent by email so they ask when they could call me, I gave them a two day window on two different occasions, no call. I followed up with another email, they were having annual inventory, they would email back. Did not get notice inventory was over so I emailed again, set up time for call. No call back. So I called customer service and waited and waited before I finally got an answer, even providing them with there reference service number I had to talk to a second person who finally took my credit card and verified shipping address. Now it’s 7-10 day to allow for shipping. What a fiasco!!! (Considering the cost to make this part, I am an engineer and understand manufacturing) It would have been far cheaper for them to have just shipped the replacement pan once they determined it was a warranty claim . We love the product!