Question 1

My wife gets completely lost during mystery thrillers. Will this device answer all her questions so I can watch the movie?

Accepted Answer

Haha! We’re all looking forward to an invention like that. In the meantime this device can help you find the remote that she hides during the superbowls

Question 2

Is the location very precise? I mean if you lose your wallet in a building, does it give you a precise location on which floor of the building?

Accepted Answer

It will tell you where the Tile is located and depending on how close you are to it, it will play a sound or tune to help locate it within range. My husbands keys were stolen and I used the app on my phone to locate them in the thief’s backpack.

Question 3

Do samsung phones still have the issue where the phone forces the tile app to go to sleep even though the os is set to never allow tile app to sleep?

Accepted Answer

Yes.  September 2020 and this is still a problem.  I can never locate my phone with my key tag because of this.  I have set the app to be able to locate on the background. In phone settings I have set it to 'never sleep'.  Samsung and tile just don't get along.  However,  finding all the other stuff I lost works just fine.  Just re open the app.

Question 4

Does the app affect battery life on iphone x/11/12 due to polling gps location?

Accepted Answer

Hello there,

Great question! I can say that the Tile app is optimized so that it takes up as much battery like most other apps running on your phone. The key difference is that our app, unlike many others, does need to be open and running in the background at all times and performs background activity to ensure your items are still being tracked reliably.

If you prefer not to use your data network or location services to save battery, Tile can still work if you enable Bluetooth only. This way you'll be able to find and ring your misplaced items if they are within Bluetooth range (30-400 ft) depending on what Tile is attached to it. If you're not sure of your Tile's range, please visit the Tile App website help center and search "Tile Models."

If you have further questions or concerns, please reach out to us through the Tile App website's Help Center and click on Contact Customer Care. Be sure to use the email tied to your account and reference this review. We're happy to help.

All the best, 
MM

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