I was reading that you cannot run the lan jack and wifi at the same time on this device, is that true? Has anyone else experienced this problem?

Yes, you can use LAN and wifi the same time.

i'm using this with netgear router (with port forwarding). therefore i have to run this modem in bridge mode. would i be better with a cheaper modem?

I think you'd be better with a cheaper modem. The whole point of getting this modem is so you don't need to purchase a separate router/Wi-Fi access point.

This says it isn't compatible with at&t, does that mean my iphone, with an at&t connection, will not be able to use this modem?

It is not compatible with AT&T High Speed Internet service, only good with traditional Cable Service. Your iPhone will connect to the Wi-Fi without issue.

where is the wps button?

This device does not have the WPS button. You can use the two SSIDs (2.4 GHz or 5GHz) to connect your client devices to SBG10

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ARRIS SURFboard SBG10 DOCSIS 3.0 16 x 4 Gigabit Cable Modem & AC1600 Wi-Fi Router | Comcast Xfinity, Cox, Spectrum | Two 1 Gbps Ports | 400 Mbps Max Internet Speeds | SURFboard App | 2 Year Warranty

Product ID: 257353206

Details

Brand
ARRIS
Frequency band class
Dual-Band
Model name
SBG10
Special features
WPS
Wireless communication standard
802.11ac

⚡DOCSIS 3.0 tech for blazing speeds

📶AC1600 dual-band Wi-Fi coverage

🔌Two 1 Gbps Ethernet ports

Description

🚀 Own your speed, own your space — surf smarter with ARRIS SURFboard!

TRUSTED CONNECTIVITY - Compatible with Comcast Xfinity, Cox, Spectrum & more — future-proof your setup.
STREAM WITHOUT LIMITS - Up to 400 Mbps internet speed keeps your work and binge uninterrupted.
PLUG PLAY SIMPLICITY - Activate and customize your network effortlessly with the SURFboard app.
SEAMLESS DUAL BAND WI FI - AC1600 tech delivers strong, reliable coverage across your entire home.
SAVE BIG OWN YOUR NETWORK - Cut up to $168/year in rental fees by owning your modem outright.

The ARRIS SURFboard SBG10 is a powerful DOCSIS 3.0 cable modem and AC1600 dual-band Wi-Fi router combo designed for up to 400 Mbps internet plans. Featuring two 1 Gbps Ethernet ports and easy setup via the SURFboard app, it offers reliable, high-speed connectivity compatible with major U.S. cable providers. Save on rental fees and enjoy seamless streaming, gaming, and remote work with a trusted brand boasting over 260 million modems sold.

Specifications

ASIN	B07H42QXF1
Antenna Location	Home
Antenna Type	Internal
Brand	ARRIS
Built-In Media	AC Power Adapter, modem router, quick start guard
Color	Black
Compatible Devices	iPhone, cell phone, Tablet, computer, streaming devices, smart TV, IOT devices
Connectivity Protocol	DOCSIS 3.0, Wi-Fi 5
Connectivity Technology	Ethernet, Wi-Fi
Control Method	App
Controller Type	App Control
Customer Reviews	4.4 4.4 out of 5 stars (7,294)
Data Transfer Rate	1600 Megabits Per Second
Frequency	5 GHz
Frequency Band Class	Dual-Band
Global Trade Identification Number	00612572215388
Has Internet Connectivity	Yes
Has Security Updates	No
Is Modem Compatible	Yes
Item Dimensions L x W x H	17.2L x 5W x 16.7H centimeters
Item Type Name	Cable Modem & Wi-Fi Router
Item Weight	889 g
LAN Port Bandwidth	1000 Mbps
Manufacturer	CommScope
Maximum Upstream Data Transfer Rate	27 Megabits Per Second
Mfr Part Number	SBG10
Model Name	SBG10
Model Number	SBG10
Number of Antennas	1
Number of Items	1
Number of Ports	2
Operating System	Arris
Other Special Features of the Product	WPS
Router Network Type	Cable
Security Protocol	WPA2-PSK
UPC	612572215388
Voltage	120 Volts (AC)
Wi-Fi Generation	Wi-Fi 5
Wireless Compability	802.11ac

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