HVAC Customer Service Handbook - 4th Edition Spiral-bound – May 1, 2015
Description
📖 Elevate Your HVAC Game with Expert Insights!
- MASTER HVAC KNOWLEDGE - Unlock the secrets of HVAC systems with this all-in-one handbook.
- REAL WORLD CASE STUDIES - Learn from practical examples that enhance your service skills.
- UPDATED INDUSTRY STANDARDS - Stay ahead with the latest practices and regulations.
- USER FRIENDLY SPIRAL BINDING - Easily flip through pages for quick reference on the job.
- ESSENTIAL TROUBLESHOOTING TIPS - Equip yourself with actionable solutions for common HVAC issues.
The HVAC Customer Service Handbook - 4th Edition is a must-have resource for professionals in the HVAC industry. This spiral-bound edition, published on May 1, 2015, offers a comprehensive guide filled with practical solutions, updated industry standards, and real-world case studies to enhance your service skills and knowledge.
Reviews
T**O
The illustrations are fun too. Most helpful are the proble-solving flowcharts in ...
My husband is a contractor and this book accurately describes the service situations among customers, technicians, dispatchers and office staff. The illustrations are fun too. Most helpful are the proble-solving flowcharts in chapters 1 & 2. Overall a valuable book for any businessthat serves customers.
J**S
Great Customer Service Handbook for HVAC
This is a great book on customer service. Everyone should read it to for soft skills training. It is a great book to give to new employees!!!!!
K**T
Develop Customer Service Skills
Excellent read. Lays out the proper customer service procedures for a service technician and the office support staff. The situations illustrated are perfect for helping to develop customer service skills. It is specific to HVAC; however, it a must-read for any customer service-focused company.
J**E
Good condition
Came in great condition
B**X
Very helpful
Every HVAC technician should read this book. Very helpful in communicating with customers and getting more repeat business. Several “light bulb” moments throughout, extremely worthwhile read.
J**N
Good Info, Poor Digital Conversion
The information presented in this book is great for every HVAC contractor. I ordered the Kindle edition because the book edition was out of stock. Seems like a lot of the information got jumbled up in the digital conversion to an e-book. Or, maybe it's just poor proofreading on the author's part. Still lots of good information, but the errors drive an anal person (me) crazy.
J**N
Very thoughtful,
Used this book as part of my technical college curriculum. Easy to follow and understand. If technicians follow Steve's advice, they will do well in any service related business.
J**F
buy this for your employees
use this for yourself and buy for your employees. Not just exclusive to HVAC, lessons to use in all customer service bases industries.
Common Questions
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