ROVSUN Commercial Ice Maker Machine 110LBS/24H with 2 Water Inlets, ETL

Got the machine on 6-15-20 and unboxed it. It was in good condition well packed, (I deliver for FedEx and have seen some bad packages) The installation was straight forward and easy. I decided to go with the direct plumb option because i have a good water filter, (it does come with an in-line filter). They include all the necessary hardware for water and drain lines. If you need longer lines a hardware store will carry what you need. They recommend to clean the interior of the unit which i did using a highly diluted bleach and water mix which you can obtain from the Clorox website for general cleaning. I plugged it in and pressed on/off switch which started the machine and began making ice. There isn’t a thick or thin setting button however there is an adjustable time button labeled +- in which you can increase or decrease the cycle by 8 minutes to adjust to your desired thickness. There is a cleaning function and the manual says to use lemon juice or vinegar diluted to a 1:1 ratio (example 1 qt vinegar to 1 qt water). I used to do commercial ice machine maintenance and i would recommend to buy NuCalgon ice machine cleaner which Amazon sells. It tells you how to dilute and use. Being that the plates are nickel plated NuCalgon is nickel safe. The bin holds ice but is not refrigerated and will melt slowly however it is insulated. This unit requires some sort of floor drain for the ice bin and when you use the cleaning function. Overall i am happy with the unit and would recommend it. Update!!! On 10-10-21 the pump quit already 😢 it had been getting somewhat louder but finally quit. So now what? Well I ordered a small aquarium pump on Amazon that looks similar so i am hoping it will fit if it does i will update this again with the item so others can repair if needed. 04/09/2023 it draws around 215 Watts running or about 1.8 Amps

I bought this product and was so excited! When I installed it, it was very loud but I was still excited about the product. Then after 2 weeks of use, the product broke. It would stop making ice and display E2 on the screen (error message). I contacted the seller and requested I fix the machine myself! That was the first red flag. Since the ice maker is heavy and expensive, and I have some tools at my house, I reluctantly agreed to try to replace the pump with another one they would send to my house. After I replaced the pump, the problem persisted. The seller kept sending me videos and suggestions for parts that I could replace to fixe this. Excuse me, but when I spend $400 on a machine, I expect it to last longer than 2 weeks without me having to spend all my time trying to fix it. I strongly recommend not buying this product.

it works great when it's working it stops working a day after the 30-day deadline for a return. that sucked

If you want ice this is cost effective and literally pumps out ice. It makes a load in 15 minutes. The only drawback is that. It that you need to hook it to a drain. With a loop like a dishwasher. It’s amazing.

The first one failed within 5 months of service. After jumping through the hoops of the manufacturer's questions, need for photo proof, etc. they decided it was a compressor failure. After that they quickly replaced it AFTER again we showed proof we'd cut the electrical cord close to the machine so it couldn't be used. They just had us junk it instead of going to the expense of returning it. We've had the new one going for about 2 months now. So far so good.

I love this machine BUT would recommend purchasing the extra warranty. I have had mine 1 year Purchased 6/26/24. I have up in my garage. I do not notice any crazy loud noises (except of course when the ice drops). We purchased this because my husband and sons work outside in the heat having ice on hand has been a life saver for me running to the store to get it. I even purchased bags so I bag and freeze it for them. The bin does not hold 24 lbs of ice more like 15 or so (I have never actually weighed it). When completely full to the point it stops making Ice I get less than 2 bags of ice from the storage bin which is still fine with me. I have my drain tube in a 5 gallon bucket and have my machine elevated so gravity does the work. I do notice a decent amount of water wasted which only bothers me when I am replacing the 5 gallon jug of water on top. The reason for the 3 star rating is it suddenly stopped working on 7/3/25. I feel for the price it should have lasted much longer. The manual does not give much help for trouble shooting. Thankful for the extra warranty as they are getting it replaced for me.

This thing is awesome! Within minutes of setting it up, we had ice. About 2 hours later, we had a full bin of ice. We have a large family and our knock knock LG fridge was working overtime but still couldn’t keep up with the demand for ice. Well worth the money!

This product and company is a SCAM!!!!!!! No where in the ad does the description tell you that you must empty the ice daily or it will melt. It is advertised as a "commercial" ice maker. It does not keep the ice for long before it begins to melt. When I received the icemaker, I opened up the instruction manual and on the first page it tells you that to empty each night. The Seller is currently trying to tell me that they explain this in their ad, but I could not find it anywhere. They did offer me $20 to keep it - what a joke! I have reported them to Amazon and hopefully something can be done to prevent others from throwing away their $280.00