Swingline 747 Business Stapler, 20 Sheets, Steel Gray (S7074759)

I bought two of these Swingline 747 Iconic Desktop Staplers in 2022 because they were rated highly, but saw a few comments about the staples not being consistently pressed. Meaning one side is correct while the other side edge of the staple protrudes through the paper. This results in a finger scratch if you rub across the staple in the paper. Both Swingline staplers did this, and there is no way to "fix" it. I was NOT happy because my previous Swingline stapler purchased in 2021 was great. The issue appears to be the base plate that you swivel depending on the staple width/type you need. For this reason, I DO NOT recommend this stapler.As far as Swingline customer service, it is by far the WORSE I have ever experienced. In early 2023 I contacted them to complain about the irregular staple quality and see if there was a fix for it. Literally after I finished my initial 10 second statement, the agent interrupted me and told me "no worries", I'll send you two free replacements. Mind you, she didn't have my name nor my address nor did she ask for the order number. ????? I knew that this wasn't going to go well. So now it's 6 months later and I've received NOTHING! As expected.I'm done with Swingline staplers. Yesterday I ordered a Max Flat-Clinch Black Standard Stapler from Amazon, got it delivered early this morning, and while it's not as "pretty" as the Swingline, it WORKS perfect. It's a shame that Swingline has cheapened the product to make it staple paper inconsistently. Also a shame that their customer service outright lies to customers regarding replacement of defective products. If the warrantee expired or for some other reason I wasn't entitled to a fix/replacement, then they should state that. But don't lie and tell the customer you're sending out free replacements when you don't even have the address to send them to. As I said above, I literally had talked to the agent for less than 10 seconds when she interrupted me and said she would send me two free replacements. Seems that that is their easy way to handle a customer complaint without actually doing anything.

If you like the circle logo and that's a reason you're buying it, don't. It just has the written font on it...That irritated me so bad. I love Swingline but I'm disappointed.

Came with a small scratch. Otherwise feels heavy duty and of good quality.

Heavy

Had problems with two previous staplers jamming every second or third time I used them. This stapler works every time with the same staplers. Good product.Heavy duty.