Narwal Mop Robot Vacuum with Self-Cleaning Station, LiDAR Navigation, Carpet Detection - For Hard Floors and Pet Hair

The base station turns on but the robot doesn't. The writing is in Chinese on the base station, there doesn't appear to be any way to change it to English. Their "help" is based in the US so with time zone differences we can't get any prompt replies. When the USA help centre pointed me in the right direction the Australian help centre couldn't be more helpful. They identified a dud battery and replaced it immediately. The new battery works, the base station is in English and the robot works a treat. Customer service at its best.

It's absolutely AMAZING; as a mop. As a vacuum, the tiny collection chamber fills up FAST, and I've been spoiled by my Roomba i7, so I really can't recommend this product for it's vacuuming abilities at all, when there are FAR better, and cheaper, options. It's quite quiet, but where it really shines (pun intended) is as a mop. I work outside, and tend to track in a lot of red Georgia clay, the bane to every glorified swiffer-style robotic "mop". I have a Braava m6, and I use it AFTER the Narwal, mainly because I feel like I wasted my money on the Braava now that I have the Narwal, and just want to give it some sort of purpose in life. It really does scrub and cleans better than any robotic mop I've ever owned, including the discontinued iRobot "Scooba". It gets edges very well, but of course can't quite manage corners, but it's a small price to pay for a robot that ACTUALLY mops, getting messes that other robots just smear across the floor, and all you have to do is change out the water tanks and occasionally clean out the little tray it uses to clean itself! It even hops thresholds that frighten my poor Braava too much to cross. I can't recommend this robot enough. The app, though... The app is garbage, and will sometimes lose connection with the robot for no reason, and no amount of router fiddling, Narwal resetting, or app reinstalling will solve it. Just set the phone down, try again in 12 hours, and it will be connected again. When it does work, it allows you to customize zones, which means I can tell it to clean everything normally, but give the area in front of the door an extra scrubbing to deal with any mud I might have tracked in. The saving grace though, is that you don't NEED the app, it's more of an added layer of convenience. You can get the robot working away just fine using the buttons on the home station, and a few well placed magnetic strips. That's the only other "ding" I have against the Narwal, is there is no "lighthouse" or invisible barrier device that you can use. The only way to create "no go zones" without the app, is having to lay magnetic strips across your floor. I personally don't even notice them, but it's still a pretty inelegant solution. I will note that for the past 2 weeks, the app has been functioning just fine, so my bad experience may have been a glitch in the app that has since been fixed. Overall, it's really not a great vacuum, but it's far and away a GREAT mop, and for that, I can't recommend this enough, despite my quibbles.

after unpacking and reading instruction, I pressed power button for 2 seconds but nothing happened. Put the robot in his charging station, display indicate symbol of a charged batteries but then red circle appeared with chinese or asian characters. then display turned black. EDIT** I let the robot in is station for few hours and everything went back to normal, it seem to charge and the red circle is gone. Hopefully everything will work well Can't test mop function cause no detergent sheets came with the whole package 2nd EDIT** Got a quick respond from them even without doing the effort my self to initiate the contact. I will get a set of detergent sheets free of charge from them for all the trouble. Great company and very good product.

My worst shopping experience from Amazon. I would give zero if I can. I bought a T10 at the price of $999. The robot still cannot be connected to WIFI after I tried a million times. Always connection failed. I tried as the introduction book suggested and looked up online and it still didn't work. The connection issue not just happened to me, but lot of people complain about this. And then I accidentally found best buy started selling exactly the same thing for $899. I talked to amazon that I want to return it because it doesn't work and also best buy has a better price. Amazon said they cannot do price match and I have to pay for the postage myself even though it's the robot's problem. So basically I wasted a whole afternoon and $80 postage, and get nothing. Meanwhile, my friend bought one from best buy for $899, it worked, and best buy even send 2 packs of cleaning sheet for free! Don't recommend buying this from Amazon. Most terrible experience ever.

Base turns on. Robot not turning on. Can't tell if it is charging when placed in base. Will change review if it starts working.