PolycomVVX 601 IP Phone - Power supply included

Appears to have been a reissues product and not new. There was also a code saying my administrator needed to give me rights to use the phone. I am going to return it.

We recently changed VOIP providers and needed to upgrade our phones. The VVX601 has great sound quality, tons of features and was very easy to set up. I highly recommend this product and vendor.

I ordered multiple new VVX 601 from BecTech and the phones were not new. They had already had lines programmed. When you place a test call, it said the account was deactivated due to non-payment. The default Polycom password had been changed as well. Reached out to BecTech and they were of no assistance. They did not offer to send me replacements nor would they credit me any money for paying for 'new' phones when I received phones that were already programmed. There was no one higher up to assist either, their only response was I could keep them or send them back. Not very customer service for a company who is deceiving customers.

After working with a phone technology firm that installed my phone system, and services it, the phone would not allow for outbound calls. The tech person tried it in a different environment (his office), where it worked fine. My older model Polycom phone still worked so I kept it. I ended up giving the phone to the tech guy to offset all the time he spent trying to make the phone work. I doubt if I will ever buy a Polycom phone again. Expensive lesson.

If you need an IP phone, you can't go wrong with this one.