Question 1

I have added the second camera but as soon as we hit split screen the whole system freezes. Can you help please?

Accepted Answer

Hello, this camera is for Trust 50 and Trust 50-2 which have no split screen feature. You can check your monitor again, if it is a split screen one when this is not the camera for it, but Moonybaby "B" Series cameras (Temporarily out of stock for the moment). In case of any questions, please feel free to contact us at our gmail, account name is moonybabyamazon. Thank you.

Moonybaby Support Team

Question 2

I need help! i had the split screen moonybaby monitor. it got broke. i now can not find a replacement. any ideas where i would go?

Accepted Answer

Hello, if it is Split 30 (stationary cameras + 4.3" monitor), please go for this one: https://www.amazon.com/dp/B07ZQ38GK8?ref=myi_title_dp. If it is Split 50 (stationary cameras + 5" monitor), this is the one: https://www.amazon.com/dp/B07DXFC8MY?ref=myi_title_dp. If Split 55 (Pan/tile cameras + 4.3" monitor), this one: https://www.amazon.com/dp/B07DXD6NND?ref=myi_title_dp. Or Split 60 (also pan/tile cameras + new 4.3" monitor), please go for this one: https://www.amazon.com/dp/B07ZNZKV7Q?ref=myi_title_dp. Or you can contact our service team at our gmail, account name is moonybabyamazon. We will be very happy to help. Look forward to hearing from you soon.

Moonybaby Support Team

Question 3

How can we reconnect the second camera? It will not pair. Could it be broken?

Accepted Answer

Hello,
Thanks for your asking.

Please pull out the menu and find the reset function to do the reset back to the factory setting.
Let’s pair the cameras and the monitor again: There is a small pairing button on the bottom of the camera, near the swivel base . Turn on both camera and monitor, press the menu button and select a camera (I.e. cam 1 or cam 2). Follow the steps for pairing. As soon as you select yes and it says “Pairing” on the screen, press the button on the camera, for 1 second. The light will flash and once they sync, you will hear a beep and the image will appear on the screen. Please try and let me know. 
 
In case of any questions, please feel free to contact us through our gmail account named moonybabyamazon
Thank you.

Look forward to hearing from you soon.

Best regards,
Nick Shaw
Premium Customer Service Supervisor
Moonybaby Support Team

Question 4

would this camera work with model 55933

Accepted Answer

If your exiting camera is also a stationary one, like this one. Then yes, this camera is compatible with your monitor (parental handheld).  However, if your camera is a rotating one and in yellow color, then this camera is not compatible with your monitor. In case of any questions, please feel free to contact us at our gmail, account name is moonybabyamazon. Thank you.

Moonybaby Support Team

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MoonyBaby C Series Add-On Camera for Moonybaby Trust Series Video Baby Monitor, Including Trust 30, 30-2 & 30-2 (A), Trust 50 & 50-2

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