Pyramid Time Systems -TimeTrax Elite Automated Proximity Time and Attendance with Pyramid TTPROXEX Time Clock System with Software Download, Windows Compatible - No Touch Employee Punch in - Black

This time clock works great... I purchased this clock from Pyramid because it is called “proximity” clock and my employees don’t have to touch it when punching in - I felt it was a good option given the current situation. I also called the manufacturer because I saw some bad reviews, and they explained how the software is now a download and how the unit was revamped in 2019. The set up was easy, my employees like it, so, so far so good. The added kicker is that it is made in the USA.

Let me prepare you for the mutiny about to occur. When I installed a timeclock system in the small doctor's office that I manage, I wasn't expecting the backlash that happened. Employees that had been accustomed to taking home 40 hours of pay were outraged that they now might only take home what they had actually earned. I thought I had adequately prepped them for this reality, but apparently no amount of prep time can overcome an outright sense of undeserved entitlement. Back to the timeclock: It's a good little timeclock. Reliable. Easy to set up. Buy the extra key fobs that are available- that seems to be the method of choice with my employees (in addition to the cards). That being said, the software and report system isn't the best. It's manageable, but not in any way customizable or intuitive. I'd really like to see a substantial software update, but other than that, I'm happy.

Easy to set up and get started. Manuel was not the best, and needs a lot of work. Company help line very good. Easy to fix any mistakes made during initial set up

This time clock is OK when it works. The company has decent technical support for the software but almost none for the hardware. For the price and "technology" of the clock, I expected the software to be on par with the hardware. This was not the case. The software is cumbersome and outdated and offers only limited configuration options for the work schedule, employees, pay schedules etc. Tech support is limited to 90 days, though they will help you after that expires most of the time. Hardware support is 12 months. This clock was purchased in April 2014 and began exhibiting problems in April of 2015. A support call in May of 2015 failed to resolve any of the hardware problems, but the company offered to sell me a replacement clock for around 90% of the posted Amazon price, since I had failed to notify them of the problem within the 12 month warranty period. I had hoped since the problem began during the warranty, and that I was JUST out of their period, that customer service would be able to provide a no/low cost replacement. CS Rep said it was normal for electronics to go out after 12 months! Looking for another brand to last longer, previous swipe time clock lasted 10+ years until I DECIDED to replace it to get newer software and a LAN timeclock. They don't make em like they used to.

The Pyramid TimeTrax Elite is an amazing product. Very easy to set up. We plugged the device into our network and the device was automatically detected on our network without any issues. We called Pyramid to help with the software set up. Fortunately we spoke with a friendly customer rep. She dialed into our computer remotely and helped with the set up. Once the software is set up all of your data is transferred into QuickBooks. This is the best feature of the product. It saves our Accounting department hours worth the work because time cards to not need to be put in manually. I would highly recommend this product for businesses with a large amount of employees.

Terrible software and poor functionality, returned and went with a different brand

This is a very nice Time Clock. Easy to use. It would have been great if it had built in web server to manage payroll rather than installing a software PC(you can not access it from any other pc).

You get what you pay for! After using ADP - eTime clock (originally developed by KRONOS) for decades (really!) I find it similar in concept and use. As with other systems the developers hold back some things and request additional $.The company this is being used with only has 15 employees that are paid bi-weekly that we need to track time on; only issue I have run into is not much documentation on "exceptions" to normal shifts. But for 1/2 the annual cost of Service Companies we can make it work.Employees seem to like it in that it looks similar to old ADP (Kronos) clock and that's all they really see.Support response (M-F 8-5 someplace in the EAST) has been ok and friendly.

Wow. What a waste of over $400. This does less than the $150 timeclock we had, other than utilize a Prox card. It is not customizable for scheduling hours in any way as the product info states. If an employee is called in for OT, this should be able to tell the difference based on Start/Stop time settings and calculate the OT - it does not. The only way to earn OT is to work either over 40 hours or over 8. Everything else else is accounted for as regular hours. This requires a lot of manual research of arrival times and editing in the software to remove the hours accounted for as regular rather than over time, and then adding over time hours. Our payroll dept. was more efficient when we used mobile form submissions, and our $150 time clock.

Works great! Probably saved us thousands of dollars compared to hand written time sheets.

Did not Work well. Hard to use, system was cumbersome and could only be saved on one system, and if that computer breaks you loose all the past data... we ended up buying a whole different system