Question 1

How can I return it. Please???

Accepted Answer

Their customer service is simply horrid. I am trying to return a brand new, never taken out of box Lomi and they refuse since they have a hidden super short 14 day return window. The problem is that they shipped the Lomi 1.5 months before the estimated delivery - I hid the box away since it was to be a present. Now they tell me I am lying! Their advice - sell it on eBay.

I have never been so frustrated and offended by a company.

Also, be careful - they automatically sign you up for delivery service of new filters. I just was charged another $50 for an item I want to return.

Question 2

Requires the use of activated charcoal and lomipods. Does this purchase come with a starter set of charcoal and pods, and if so, how many of each?

Accepted Answer

As others have mentioned, 2 bags of charcoal and 45 tablets.  I wanted to mention to those getting riled up about constantly having to buy it, depending on what you want, you don't need to buy their activated carbon/charcoal.  They even say that on their website.  You can purchase activated charcoal in bulk, even on Amazon (others have used the kind for acquarium filters at far less expense.) As for the tablets, unless you plan to make soil or decompose bioplastics or cardboard, there is no need for the tablet.  I just use the eco mode to produce a compostable material I can throw in my green bin, that produces no methane gas.  It also finishes in 5 hours or less -- it's a total win-win.

Question 3

anyone get bribed by the company to remove a 1-star rating?  they just offered me $30.00

Accepted Answer

No

Question 4

Where is it made?

Accepted Answer

We got to quit doing one thing right and one thing wrong.  We can support the environment with products like these but not if they’re made with slave labor by a communist dictatorship.

ASIN	B0B3FSQTRS
Best Sellers Rank	174,028 in Garden ( See Top 100 in Garden ) 262 in Garden Compost Bins
Brand Name	LOMI
Capacity	3 litres
Colour	Lomi Composter
Customer Reviews	4.2 4.2 out of 5 stars (1,014)
Item Dimensions L x W x H	50.8L x 40.6W x 38.1H centimetres
Item Shape	Rectangular Prism
Item Type Name	Composter
Item Weight	6.8 kg
Manufacturer	Pela
Manufacturer Part Number	Lomi-12
Material Type	Polypropylene
Model Number	Composter
Number of Items	1
Number of Packs	1
UPC	670462801004
Unit Count	1.0 count

LOMI World's First Smart Waste Kitchen Composter | Turn Waste to Compost with a Single Button with Electric Countertop Compost Bin by Pela Earth

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