Video Smart Lock S330

I ordered the Eufy S330 door lock during Thanksgiving in 2024, as I was closing my home in December and wanted a door lock with video capabilities. The important feature for me was the Auto Lock function that Eufy marketed. After installation, the Auto Lock function was working erratically. It would work sometimes and does not other times. Eufy has feature for this lock where you can set the time from 0 to 3 mins for the door to auto lock. The setting of time lower than 3 mins never worked for the lock. I contacted the customer care and we tried few settings and finally it was determined that there is an issue with lock and they replaced me a new lock. I thought the issue is resolved but the new lock came with new issues and Autolock does not work at all on new device. I contacted the customer care again and asked for the upgraded product as their product did not work as marketed but they offered be the lowered version of a similar featured product. So the situation was, I paid higher for the failed product, and now I am offered a downgraded version of the product with no additional compensation. This was a shock to me. I told them to replace me with same product one more time and now comes another shock. They sent me the used product. It was insane and so unprofessional of Eufy. When I bought the product, I was so excited about it, and I marketed it to a few of my friends and I referred it to one of my friends as well, and I feel so sorry I did that. I would never recommend this product and this company for their customer service. Absolutely disappointed. Update on May 14th 2025: So after my complains, I was sent brand new door lock and after having discussion with customer care we determined that auto lock setting in Eufy app was wrong. Also we found that if the app is used on multiple devices (phone, ipad, etc.) with same user ID and PW, the auto lock setting would not change in all devices automatically if you change it on one device. This was creating issues with auto lock functions. After making above two changes, the au to lock issue is resolved and lock is perfectly working fine. As an appreciation of my findings in of issues in Eufy app, Eufy customer service team offered me a free gift of Eufy Indoor Lamp E10 which is amazing product, I love it. With above updates, I changed title of my review and changed the star rating from 1 to 5. I highly recommend this product.

I chose this Eufy door lock because of its top rating from Consumer Reports. My second Schlage door lock failed just like the first one, so no going back to that brand. Plus, this Eufy was more feature rich and cheaper by comparison (my Schlage locks had no video or audio, just codes). The positives are overwhelming. Every little feature I could hope for - and some I didn't think to expect - are implemented intuitively within this product. It's clear that a lot of thought and development time went into this product, aimed at the end user experience. It's all done the same way I might have designed it and then improved it over time. - First, the mechanical installation was quick and painless, with the lock working smoothly right away. - Second, there are so many ways to open this lock. When my electronic setup hit a snag (my own fault), we were still securing our home by using the key for a couple weeks. After electronic setup, we added three more methods. #1: We quickly created unique passcodes for everyone. #2: Our favorite method for both locking and unlocking is to use our fingerprint. #3: But quite handy is the phone app by which we lock the door from work or from upstairs when we've forgotten. - Third and also cool is that my wife and I both have Admin accounts for these two devices, meaning that either one of us can access the event logs, change the ringtone, unlock the door remotely, add other users, etc. from our phones. Meanwhile we setup regular access accounts for our adult children. They each can enter their unique code at the door itself to unlock, or to lock on the way out. The next time they visit, Eufy will scan their fingerprints to enable that method also for lock/unlock. Either way, the Event log records exactly who entered and when. And records the video. - Fourth, it's so great that there's no ongoing subscription required. I made sure everything worked before ordering the micro-SD card, but we were still able to use all of the features above plus others not yet mentioned (Live View, Live 2-way Audio, doorbell, and phone alerts). Then with a cheap micro-SD card - so easy to insert - we also have tons of video and audio storage. It's all configurable if we want lower-resolution video to save space or perhaps no audio to save even more space. The 128GB maximum size has more than enough room for us to configure high-res everything. Then if there's a particular video we want to save long-term, a single tap within the app downloads it to my phone. - For the fifth positive, I can only scratch the surface about how intuitively it all functions. The live feed is just one tap. The mute-myself button is obvious, again just one tap if we want to converse before replying. I pre-recorded a few auto-responses like, "Sorry, but we don't answer the door for solicitors". Again, my pre-recorded messages are a well-placed set of one-tap options. Motion detection is too simple a word for the continuously enhanced AI features. My list of "Events" labels significant motion as "Human Detected". Based upon settings, I have no events recorded for stray squirrels or passing vehicles. Night vision calibration accounts for the white door jamb in the picture. Even the plug-in-the-wall Wi-Fi doorbell is great, with app-based volume control and several selectable ringtones. The auto-lock feature is configurable for different time settings and seems useful, but we haven't turned that on yet. The negatives are incredibly minor, especially in light of the strong positives. - I'm a decades-experienced IT professional, assembly programmer, PC builder, and more. I'm "that guy" everyone calls to setup their own high-tech equipment, including a few video doorbells. Yet I struggled with the electronic side of this lock installation. The instruction booklet simply says to install the app and follow those instructions. The app itself is great, but the setup steps could benefit from some customer feedback. A key setup step is scanning the QR code from the device itself to get its Serial Number. That step was quick and efficient for the separate Wi-Fi doorbell device - which BTW comes included with this door lock. But for the video deadbolt device, the app kept telling me "Invalid Serial Number". No problem - I can enter the SN manually. Where to find it? The app says it's in two places: the inner documentation box, and on the door lock itself. I entered the SN from the door lock - still invalid. I entered a number from the inner documentation box - but it wasn't exactly a Serial Number, so still invalid. There was a real Serial Number on the documentation booklet itself, different from the door lock's SN - still invalid. In the end this was all my fault. Kudos to Eufy's support team for a quick E-mail response when their live call center was closed for the weekend. That response asked for details including my purchase receipt. Looking up that Amazon receipt, I noticed the exact model number I purchased: "S330". The app's setup steps require me to select the item type before scanning or entering the Serial Number. Where I had preciously selected "Video Door Lock & Doorbell Combo", I tried the app again and found the S330 in a not-so-obvious selection. With that choice the QR code scanned successfully, and everything worked fully a few seconds later. That quick step even integrated the video door lock with the included doorbell device. A better setup experience (A) would print the model number on the product box somewhere, and (B) would let the app select (or at least prompt for) the device type based upon the Serial Number scanned or entered. But with the one-time setup behind me now, everything about ongoing operation is wonderful. - The other tiny negative is the advertised integration with Alexa. I don't use Alexa here except for my Fire TV remote, so I can't speak with much expertise about how this Alexa integration should work. Amazon's product page says (copy/paste) "WORKS WITH ALEXA Add voice control by combining with an Alexa device". From "voice control" I expected that I could ask any Alexa device to lock or unlock the door, and perhaps have an Alexa Show display the live video. I've been through every possible setting at least twice, and the only Alexa connection is "Alexa as Chime" whereby an Amazon Echo will announce when the doorbell is pressed. That's not even close to "voice control". Again, not a big deal for me because we haven't gone full Alexa in our household. But if we do, I don't expect the video doorbell to integrate fully like, say, the Echo-plus-Ring bundle does. The bottom line is overwhelming positives for all the important functions plus responsive customer support. The negatives don't affect me, so five stars. Consumer Reports was correct in their recommendation.

It's great when it works & their support team is nice/prompt. Pros: Excellent video & sound quality. The in-app settings are easy to understand and apply. Night time vision is great as well. I have mine paired with the HomeBase3 and the AI that detects people (who it is), pets, etc is way more accurate than I every thought. Cons: when I first got it in march, it wouldn't pick up any type of motion walking by... Eufy Support wanted me to send it back in, I said no bc if I send it back in, I'm going with a different company, period. The firmware update after that fixed it and it's worked almost for 8 months without issue. Until a few days ago where another firmware update came and support's suggestion was to return it. NO... It's software, why would I return the device when it's obviously software, how is that the solution? But this time everything is broken: can't sense anything, auto-lock no longer works, it can't read the batter percentage (it's been at 84% for over a week now), so anything that is "automatic" stopped working. UPDATE AS OF 08/19/25: It has officially died. Won't turn on, battery is fully charged. I was forced to use the manual keyhole. It also appears it will turn on if I hold the keyhole cover thing out and to the left. As soon as you attempt to plug it back in it shuts off. I've been messing with it for 3 days now and it's just dead. Who designed it to not work when the keyhole cover is out? Horrible design decision.

I haven't found another device that is both a door lock *and* a security camera. With the door lock, you can open/close the lock and set pin codes (for yourself, family, guests, etc...) with the app from anywhere. The camera is decent quality, can notify you when it detects motion, and you can put a memory card on it so that it records these motion events. It's supposed to be able to differentiate between a human and other regular motion (like a car or the wind) so it's not constantly notifying you when, say, a dog runs by. We had an issue with this feature, but I contacted support, they loaded some update on it, and the human detection started working well again, so props to their support. A cheap 64GB memory card (they're less than $10 nowadays) will go a long way. For reference, I have over 700 motion events recorded over 100 days, and that's taken up less than 3GB. The app is.... eeeeh.... it's *totally* usable, but it tries too hard to upsell you on other devices or their cloud storage (which I don't use). Still, it's completely functional. I have other Eufy cameras as well, and it's nice to have them all in one "central" app (decent cameras, not expensive). Setting up a device in the app is pretty slick... you go on the app, select the device you have from a list, scan the QR code on the device, press a button on the device, give it the wifi password, and bam the device now shows up on your app. There's many settings as well to mess around with if that's your thing. The only cons I can think of is: price, motion detection (though support did fix it within a few days), and the app (it's too bloated with "Hey buy this, too!"). Despite that, I'd definitely recommend this for people who want to see who's at their door or the moment a delivery arrives, and wants to be able to unlock the door remotely. If you're an AirBnB host (or just have guests often), I think you'll like this a lot. IMPORTANT: MAKE SURE there's good wifi signal wherever you'll put the base station that it comes with, which has to be near the door lock (so door lock talks to the station, station talks to the wifi). There's a good review of this device in YouTube where you can see it in action.

This is simply a repeat review from a few others here. Everything is wonderful besides the motion detection. The lock locks and unlocks very quickly. Batter lasts for a few months. No issues with Sub-Zero functionality issues (down to -20). Installation is a breeze. One comment, the deadbolt plate provided is useless for standard doors. The biggest flaw is the software for motion detection. States it has smart AI to detect humans. I think this is another word to cop out of functionality and extend battery life targets. You can walk to the door without detection about 50% of the time. Similar to others, every package delivered on doorstep has never had a single notice or video capture. (5+ deliveries this far). Eufy needs to update the camera software/logic or admit motion detection capabilities. Customers are at the loss for false advertisement of a function sold with the device that does not work.... Even when the camera is set to max settings and "any motion". I truly want to love this smart lock, but I don't think it will be here long. Post 6 months UPDATE: After posting my review, Eufy reached out to make it right. For that, I give them one star back for the customer service and ability to work with the customer to ensure satisfaction. Secondly, they were able to force push a firmware update to my unit to make it more effective than ever. (+1 for another star recovered) I've been using this update for just over 3-4 months. Now I get recordings of mailman, UPS, and FedEx coming up to my door. (In addition to visitors) I get a few false alarms, which is expected with having the higher motion setting, but I'd rather have it and not need it than not have it at all. Yes the battery life will suffer as a result of the higher sensitivity, but it still seems to last just shy of a couple months, which is adequate for me. One thing I've noticed... People don't like to use the doorbell button. I just don't think people are familiar with its setup/function when compared to rings or other off-door doorbells.

We wanted to spend a little money on our door lock and chose this brand bc it had a lot more features than a Ring. I love that I can lock/unlock from anywhere in the world! The fingerprint makes carrying groceries and opening your door so easy. The key pad is great for my dog walker and the code is unique to her so the app actually will tell me that “xyz” just unlocked the door and show me a video. The app is super easy to download and set up. The door unit did take us a few minutes to line up to the hole where the lock goes but the actually key part is twist able so you can make the length what you need it to be and install that way. Once we figured that out, it was super easy! Battery lasts about 3 weeks to a month and I charge the batter on a regular c charger. It takes about two hours to fully charge and back in the door I goes! I got the doorbell chime as well and that suck is loud! I can hear it from my basement or even when I’m in the deck. Also your phone goes off and you can actually talk to the person from your phone. We plan to buy the whole security system for our home from this brand. That’s how awesome it is!

I love this lock. It was super easy to install. If you buy a micro-SD card you don't need to get a subscription to record (which is basically underheard of these days, cue the ring locks). I also think their app is better than ring. Very easy to navigate. We also bought a separate camera for a different area of our house, it works seamlessly. We did have one minor issue with ours, I contacted customer service, and they immediately addressed my issue. I was absolutely blown away by the service. These are the only cameras and locks I will ever buy from here on out. 5 stars for the product. 5 stars for the app and not needing a subscription. 10 stars for the customer service.

Having this for a few months now, I'm starting to regret purchasing an all-in-one solution. Purchased a new home in March and was wanting a video door bell and a smart lock for the door. Saw this was a good deal and had good reviews - Pros: Easy to install and setup. Connects easily to the app - Cons: Battery life is not what I was expecting - I don't have a lot of deliveries or door interactions, but consistently battery dies and consistently have to replace the battery every 4-6 days. And the battery takes minimum 4-6 hours to charge. Get an extra battery - not included. The low battery alerts are annoying - you'll get on every 3 minutes until the battery is dead. Sensitivity is an issue - It seems to record only when a person is leaving and not when they are approaching, and sometimes not at all. I've tried adjusting it but won't get alerts until after they have left. I think this is due to the installation - my door handle is inset of the door frame (as with most residential doors) - the door jamb blocks the right side of the video. I've tried many adjustments to the zone, sensitivity, etc, but not giving me the results i was hoping for. You need a memory card (not included) to record videos - not necessarily a con, but should be more transparent on the description. I like the ability not to have to subscribe, but the added expense of a memory card, extra battery and so-so results, the reason for a 3 start. It's good quality, but doesn't exactly serve my needs. I got what seemed to be a good deal on this, but with the added expense of a memory card, extra battery, I wish I had purchased 2 separate products: Battery powered smart lock and wired door bell/cam.

تم التوصيل في الميعاد بائع محترم وسعر عليه خصم حلو جدا والمنتج افضل منتج في السوق انصح باستخدامه لا مقارنه بينه وبين الباقي اللي في السوق

No la compren, le dura poco la batería, la App es lentísima, es un problema tratar de abrir y cerrar la puerta desde la App y falla mucho la huella. No recomiendo nada

I previously had a Altro Smart door, one of the few smart door with a camera, rather then needing two system. This is a major improvement over Altro's. 1) The ability to run a local server for video recording and storage directly to the chime hub is +1 2) The apps control and integration - especially for the start up was simple as long as you've got a basic level of logic setup. 3) I already had the door holes and latch done from the altro, so it was a direct swap with zero carpentry work. I didn't even need to swap the door latch, so I have a spare for the future. 4) Quiet. It's amazing how the mechanical sound of door opening and closing was so noticeable with the Altro, when I had the Eufy S330 setup and working, I nearly hear it open or shut (initially concern, thinking it wasn't working!). Overall, great upgrade for me and so far, very pleased with it.

The eufy Security Video Smart Lock S330 is a technological marvel that effortlessly combines the power of a smart doorbell, a fingerprint keyless entry system, and a high-definition camera, all in one sleek, comprehensive package. This 3-in-1 solution redefines home security, making your life more secure and convenient without any monthly fees. Impressive 3-in-1 Design: The S330 goes beyond the typical smart lock by integrating a 2K HD camera and a doorbell. The result is a robust, all-in-one solution that not only secures your entryway but also provides real-time video surveillance and two-way audio communication. This multifaceted approach is a game-changer in home security. Fingerprint Keyless Entry: The fingerprint recognition technology takes convenience to the next level. Say goodbye to fumbling for keys or worrying about lost or duplicated keys. The fingerprint sensor provides a quick and secure way to enter your home, ensuring that only authorized individuals gain access. App Remote Control: The eufy Security app offers seamless control of your smart lock and camera from anywhere in the world. You can lock and unlock your door, check the live feed, and communicate with visitors at your doorstep, all from the convenience of your smartphone. This level of remote control is incredibly practical for those who are frequently on the move. No Monthly Fees: A standout feature of the S330 is its commitment to providing comprehensive home security without any ongoing costs. There are no monthly fees to access the app or store your video footage. Your data is stored securely on an SD card (required but not included), allowing you to manage and access your recordings on your terms. High-Quality Video and Audio: The 2K HD camera offers crystal-clear video footage, capturing every detail, even in low-light conditions. The two-way audio with a built-in chime ensures that you can have meaningful conversations with your visitors or delivery personnel, enhancing the safety and convenience of your home. Easy Installation: The S330 is designed for easy installation, making it accessible for both DIY enthusiasts and professionals. It is compatible with most standard residential doors, reducing the need for extensive modifications. In summary, the eufy Security Video Smart Lock S330 is a masterpiece of security and convenience. Its 3-in-1 functionality, featuring a high-definition camera, a doorbell, and a fingerprint keyless entry system, makes it a standout product in the smart home security market. With app control, no monthly fees, and exceptional video and audio quality, eufy has provided a comprehensive and accessible solution for modern homeowners seeking peace of mind and technological advancement. The S330 is a game-changing addition to any home, setting a new standard for home security.

Unfortunately due to a private situation I never had it installed but they were perfect.