How to reset the smart lock?

Press and hold the reset button on the interior assembly for 5s by useing the Reset tool. If you have any other questions in future, please feel free to contact us. ☎️Phone number: +1(855)400-3853 (Toll free, Monday-Friday 9:00am-5:00pm EST) 📧Email: support@iveise.com 📥Amazon email support

How do you lock knob handle

You don't. The dead bolt is the only think that locks

Is there a master code/user? In the event roommates move out etc?

Yes, there is a master user of this smart lock, if the event roommates move out，he/she can transfer the master user to next roommate. Besides, you can also reset the lock to become the master user of the smart lock.

The thumb does not turn after the installation, what should I do?

The following two ways can be solved when the smart lock direction is set incorrectly, the thumb knob cannot be turned after installation. 1. Manually change the direction by referring to the installation video: toggle the back panel direction button (R/L) to the corresponding position --- keep the thumb horizontal for the left door and vertical for the right door during installation. 2. Change direction with one key through the APP.

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Description

🔐 Unlock the Future of Home Security!

SEAMLESS ACCESS - Unlock your door with a tap on your smartphone or a simple code.
LIFETIME SUPPORT - Enjoy peace of mind with a 1-year warranty and 24/7 customer service.
EASY INSTALLATION - Set up in minutes with just a screwdriver—no professional help needed!
REMOTE MONITORING - Check real-time access logs and control your lock from anywhere.
VERSATILE PASSWORD OPTIONS - Share permanent, timed, or one-time passwords effortlessly.

The Veise Smart Lock offers a modern solution for secure and convenient keyless entry. With app control, multiple password options, and easy installation, it’s perfect for any front door. Enjoy remote access and lifetime support, all wrapped in a sleek matte black finish.

Specifications

Brand	Veise
Special Feature	App control & Ekeys, Anti-Peeping Password, Remote control with Gateway, Auto-Lock
Lock Type	Keypad
Item dimensions L x W x H	3.54 x 7.13 x 10.12 inches
Material	Aluminum, Metal
Recommended Uses For Product	‎Front door, Side door, Back door, Garage door, Shed door, Short-term rental room, Apartment, etc.
Style	Smart lock with knobs
Color	Black
Number of Pieces	1
Finish Type	Matte Black
Included Components	Screws, Latch, Strike, Programming Quick Set Up Guide, Smart Door Lock（Comes with 2 pcs knobs), Mounting Plate, 2 Keys, 2 IC Card, Installation Instruction
Controller Type	APP+IC Card+Passcode+Keys
Shape	Oval
Control Method	App
Connectivity Protocol	‎Bluetooth, WiFi (Veise G2 WiFi Gateway Required)
Manufacturer	Veise
Item Weight	3.8 pounds
Product Dimensions	3.54 x 7.13 x 10.12 inches
Finish	Matte Black
Power Source	Battery-Powered
Installation Method	Screw-In
Head Style	Philips
Special Features	App control & Ekeys, Anti-Peeping Password, Remote control with Gateway, Auto-Lock
Usage	Outside, Inside, ‎‎Front Door, Back Door, Side Door, Garage Door, Short-term Rental Room, Apartment
Batteries Included?	No
Batteries Required?	Yes
Warranty Description	‎Veise offers at least 1-year warranty and lifetime online phone support from Monday to Friday 9 AM to 5 PM PST and 24/7 after-sales email service.

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.