Level Connect - Wi-Fi Bridge Accessory for Level Smart Locks

I bought two since I have 2 Level bolts. One set up easy, no problems works perfect. The other was for my front door and that was on Amazon Sidewalk, I think it got confused. I turned off the Sidewalk and tried to set it up again. It wasn't having it. I couldn't get it to reset. Then I found instruction on how long I had to press the reset button and what lights had to flash until it indicated it had actually reset. Then it was simple to get it on the network and working. So mostly operator error. I had to undo the Level Lock skill and relink the Level Lock app to Alexa. Both locks show up in Alexa and work with voice. I still have not been able to get them to show up in Ring because Ring doesn't find them via Bluetooth or WiFi it only ever found the one that had been connected via Amazon Sidewalk. I am happy with them and they are now devices on my network.

The Level Home Bolt and Connect hub have all the hallmarks of a failing startup company. Their first Gen product release was not ready for prime time and the 2nd Gen is riddled with connectivity issues. Alas, I thought I would give this a go and see if I could make it work. My router and door are about 25 feet from eachother and couldn't get this thing to connect with both at the same time despite drastic measures. I even put this POS on an extension cord and marched it all around the house trying to find a sweet spot. What's worse, it has an unfixable glitch where you have to unplug it and reset it to reconnect it should it ever lose its connection - which it does after a few minutes if you're not "in the sweet spot" between your door and your router. I probably reconnected this thing 100 times during the troubleshooting process. I eventually found a spot inside my wall where I had the requisite signal and power connections, AND THEN IT DIED. HAHAHA! Refund and goodbye! I bet Level's private equity investors are pissed.

Works great with the level lock pro. Easy to set up. No issues. Must have wish it was a little cheaper for this and the level lock. But no other options for this clean look.

The Level Connect Wi-Fi Bridge is a fantastic addition to any Level Smart Lock or Level Bolt! It’s super easy to set up and instantly enables the lock Wi-Fi, adding so much convenience. Now, I can control the lock remotely, which is perfect for letting in guests or checking on the lock status when I’m away. It works seamlessly with the app, making the whole smart lock system even better. I highly recommend this for anyone looking to upgrade their Level lock with remote access!

***levels customer support was GREAT! I was in contact with a live person in minutes and they walked me through some tests which confirmed that my level connect failed. They are sending a replacement at no charge. From 1 to 4 stars for this great experience. I’m so disappointed with the level system of locks and connect. Sporadic connectivity, geofence is spotty, HORRIBLE product, unreliable. I don’t recommend this product.

Works great

I bought a Level Lock Pro and initially had inconsistent problems with it (touch to open not working all the time, status not always correct in the app, etc.). I thought this Wifi bridge would solve the issues. The Level Connect was easy enough to install, although the instructions were bare-bones and I waited 5 minutes while the device did "something" (software updates, I guess). I can now see the status of my lock when I'm away from the house, but I still have inconsistent problems. Tonight, the "touch to open" function didn't work for either me or my wife - we each had to use the app to open the door. That makes no sense, since both Bluetooth and Wifi should tell the lock we are close by! Anyway, I think this smart lock is way too expensive for the performance I'm seeing so far. The Level Connect itself seems fine, but since it didn't make anything better for me, I'm giving it only three stars.

It's definitely the worst product on the market given the hefty price tag. The "touch to unlock" is a joke as it broke within the first month. While this product is horrendous, customer service is even worse. They circle you around as you chase your own tail with questions that does nothing to resolve the issue. This product failure resulted in us investing in the keypad and wifi hub because the product itself is so unreliable. As a result, we spent around 500 to 600$ for a keypad lock.

Don’t buy this if you want to sync your lock to Alexa. When setting up the level connect you will need to add the “level home” skill to Alexa. If you are in Canada the level home skill is not available, even though on Amazon.ca they advertise it “works with Alexa”!! Response from Level support was: “We have no scope in terms of functionality of the apps like Level App outside of the US due to combination of geographical restrictions, market prioritization, legal and regulatory compliance challenges, localization complexities, technical limitations and considerations related to customer support and demand assessment. As such, users in regions where these apps are not officially sold or supported like level locks may experience limited access or functionality due to these factors.” Amazon needs to take down the misleading representations about this device “working with Alexa”. Its deceptive marketing!

Can't use if you're in Canada due to the Level Lock Alexa skill not being available outside the US. Why is this available to buy on amazon.ca I don't understand and the company is not doing anything about it.