iRobot Roomba Combo j5+ Self-Emptying Robot Vacuum & Mop – Identifies and Avoids Obstacles Like Pet Waste & Cords, Empties Itself for 60 Days, Clean by Room with Smart Mapping, Alexa​

"The vacuum cleaner is defective and does not work properly. Every time I start a cleaning job, it stops after just one minute and returns to the charging dock, showing an error message on the app that says (Return to base: Error). Additionally, the self-emptying system is not working and constantly gives a false alert that the 'Clean Base is clogged' even after thoroughly cleaning it. The device is faulty and has sensors/software issues."

I bought my third IRobot IRoomba vacuum last December 13, 2024 and it was delivered December 15,2025. I have had a lot of functional issues with it. I paid $426.93. On December 12, 2025 I realized my warranty was about to expire in a few days. Since I am elderly and on limited income, I waited to buy the extended warranty until the original warranty was about to expire. I called to extend it on December 12, 2025, before expiration. IRobot told me that I had not bought the extended warranty in the 11 months following the purchase, so they would not sell it to me. No exceptions. The original warranty was for 12 months and my product was still under warranty. I was never told about the 11 months and I never found that allegation written on their website or my original receipt. I was also never notified at any time that my warranty was about to expire. I asked to speak to a member of their Management Team and they provided no help. Allegedly, his name was Alex C. After a long conversation, I was told to call Amazon and they could sell me the extended warranty. I think they just wanted to get rid of my call. Amazon said no, that it had to be purchased only through IRobot. My advice is to buy other vacuums whose company is willing to support their long time customers. Giving customers 11 months to buy an extended warranty, when the original warranty was 12 months, is wrong.

Roomba cleans well but often it gets confused and will reclean areas it has already done. Also, some minor problems docking and emptying vacuum bag.

Buen producto, llego cerrado, hace su función y es recomendable por los mapas que se pueden configurar

I really really want to like my robot vacuum cleaner. I was an early adopter when iRobot started and have bought 4 of these in my lifetime. But honestly it isn’t doing a good job. It chokes on carpet fuzz, see pictures of it just dragging fuzz balls to the edge of the rug where it leaves them, or they roll out the back. Thinks it’s full even when it’s just pushing stuff around because the narrow throat is full of fuzz. Has a 0/100 record on collecting live oak leaves. Frequently curls the corner of flat rugs up then high centers itself. Then bangs and clatters around trying to get unstuck. It frequently gets lost. The little dirt collectors are a pita to empty. This one is supposed to mop. More like dragging a dirty damp rag behind it. It does a mostly decent job in the spare bedroom which has no rugs, just tile. Just all in all not worth the $$. Well now it randomly senses the mop bin versus the actual installed vacuum bin. Which then solves the fuzz issue. Because it won’t vacuum the rugs. Is increasingly having more difficulty mounting its base unit. After 15-20 minutes of listening to it bumble around the laundry room I just picked it up. So now about 9 months into ownership and it’s just an expensive piece of technotrash. It can’t find its way out of the room it is stored in 9/10 times. It can’t decide if it’s got its mop hopper on or dirt hopper and defaults to mop. The mop function is a complete failure, and frankly its inability to vacuum properly is ridiculous. It’s a tile house with the occasional floor rug. It tosses junk around rather than pick it up due to its spinning edge cleaning mechanism. It can’t pick anything up thicker than dust. The edge of any carpet is where it dumps the junk it’s just pushing around. It isn’t worth the effort of owning. I paid extra for the automatic emptying bin, it almost never automatically empties its bin. I paid extra for a mop system. The system is to dribble fluid into a rag it drags around under it. It’s not even a decent damp mopping. And it senses the mop thing all the time. We have a rug with tassels, it said it has an anti get stuck in the tassels feature. I’m finding the arms for the edge brush tangled in the tassels and torn off. My fav is the thing likes to get close to the wall and gets stuck in the drawstring for the curtains. So it’s down to one star and wish I hadn’t wasted my time and money supporting this company since it’s inception. I emailed multiple times for support, got one generic reply and zero follow up to asked questions and the last email I sent directly before end of warranty was just ignored. Useless.

Muy mal producto, dejó de funcionar en menos de 1 año de haberla comprado, la envié a garantía con la empresa Servitec Global Service y su reparación duró 2 meses… ahora me quieren cobrar la revisión y reparación de un trabajo mal hecho. Pésimo producto y pésimo servicio de garantía.