Eureka J15 Pro Ultra Robot Vacuum and Mop with Self Emptying Base, 16,200 Pa Suction, Flex-Arm Design Mop, Auto Mop Hot Water Washing & Hot Air Drying, Anti-Tangle, AI Obstacle Avoidance, Black

We have owned the robot for a few weeks now. We absolutely love it and our floors have never been cleaner. One reviewer mentioned that bags are not available. This has been resolved now and I purchased replacement consumables (bags, brushes and filter) from Eureka’s website. We have owned robotic vacuums before, but this is our first smart robotic vacuum. It is a game changer compared to the old non-smart devices. The app is very complete and easy to use. Our main floor is all hard wood with some tile. We set the schedule to vacuum and mop our floors twice per week. We run it in the evenings, so we wake up to nice, clean floors. The robot is quiet enough that we don’t really hear it when we go to bed upstairs. The app has “quiet hours”, so the base station does not automatically empty the robot’s dust bin if it finishes during quiet hours. I really like this feature because I like to manually empty the dust bin to see how much it collected (and it prolongs the life of the base station’s bags). We have a short haired cat and I am amazed at how much hair and dirt the vacuum collects from our floors. The mapping accuracy is very good. I took it to our upstairs area to clean. It interpreted the stairwell as a room and tried repeatedly to clean this area. The ledge protection worked well to save it from falling down the stairs. I have since blocked that area of the map as a no-go zone. The mop goes through more water than I expected. I usually refill the clean water tank and empty the dirty after each operation. It could probably make it through two cleanings, but it is easy enough to address it proactively. The amount of water the mops use is adjustable in the app and I find that near-minimum water level is sufficient to clean our floors really well. I’m very pleased that we purchased a robot with spinning mops (versus vibrating pads). I honestly don’t know how I could be happier with this robot. I feel like Eureka did a great job with the hardware and software. And I trust that Eureka will be around to support it in the future.

This vacuum met all my expectations and was a great purchase for a few months. I have large dogs who are messy drinkers, and this vacuum handled the job efficiently without getting “muddy” like my previous one when it accidentally ran over some water. It seemed to detect the water and lift the brush. Setting it up was easy, and I was thoroughly satisfied with it until the roller brush stopped spinning. It’s been over a month since the issue arose, and I’ve had a frustrating experience with customer support. They’ve been unhelpful and have repeatedly asked me to perform troubleshooting that doesn’t even match my model. The latest insult is that they’re insisting that I provide proof of having paid off my credit card to process my warranty claim, even though I used a 12-month no-interest deal on my credit card when I purchased the vacuum. My brother, who also purchased the same model after seeing mine in action, is facing a similar issue with his roller brush not spinning. He’s also having a frustrating interaction with support. Based on my experience, I strongly advise against purchasing this vacuum. It’s not worth the trouble and the hassle of dealing with customer support. UPDATE Feb 2026: Still dealing with support four months later. Seriously, stay away.

Bought this because our apartment is half hardwood floor, half rugs, and pretty high traffic. We have it set up to go through 2 bedrooms, a very long hallway, as well as a decent size kitchen and living room area. Setup was actually way simpler than I thought with the app. Marking borders for vacuuming and mopping separately was also a breeze (you dont want to be mopping your carpet obviously!). Vacuum function is pretty good at the medium setting (you can vary the vacuum strength). Avoids obstacles well and comes back to a place if something is in the way or it didnt pick it up right the first time or it has to go empty itself. Self cleaning for the vacuum (where it empties in the base) is also good. Got a thin piece of plastic from a 3D print caught in there one time but all it did was make a racket, we easily removed it bc the entire thing can be opened as well as all the compartments in the base to get to anything that might be acting funny. Mop functionality is also good. We keep it simple with just plain room temperature water and air drying although it does have hot water and hot drying modes, havent tried those yet. Our kitchen is usually a mess by evening and it looks quite spotless by the time we are done with dinner. Waking up to a clean kitchen for the rest of the day is great, love only having to deal w the dishes at the end of everything. Attached a video where you can see the thing in action. We thought we told it to avoid the shag rug but we actually didnt define the borders well enough, it was a simple change in the app and the vacuum avoided it from then onwards! Another plus is the unlimited amount of settings in the app. cant go over them all here, but the clean modes are infinitely customizable. Oh, it also knows to avoid common objects like animals :)

So my review is going to be a bit long with both positives and negatives. Overall I would say that this is a very good vacuum…when it is working properly. I initially purchased this vacuum as a Black Friday deal. I got it on sale for $699. A great price considering the features and the eureka name and reputation. I couldn’t be more wrong on that last part. For those that do not know, the Eureka company was bought by a Chinese company Midea a few years back. They now sell rebranded Chinese products under the Eureka brand name. So much for brand quality and reputation. So let’s go to the product itself. At first it exceeded my expectations. I have two large long haired dogs and I didn’t think it would be able to handle all of their hair. Well it did! Our back yard is a sand pit and the dogs bring it in constantly. The vacuum and mop does an incredible job. I have about a 2000 sqft living space and have it vacuum and mop daily. It gets about 2 days of cleaning done before I need to refill the water tank and dump the waste water. Overall, I was very satisfied. Then after less than a month I was constantly getting errors. “The radar cover is stuck” was the primary one. I would have to get up and reset it 4-5 times per cleaning cycle. It wouldn’t do anything until you reset the radar cover. Then the robot just started spinning in circles and wouldn’t clean at all. It even got to the point that one of the mops would not retract into the housing. I had the same customer service issues that another review had. Eureka would not repair or exchange the unit. They kept sending me to Amazon. I would contact Amazon and they would refund me but not exchange it. If I returned it, I would have to pay the then current price of $999 for a new unit. So I would have to spend $300 more to get a working unit. I went back and forth with both eureka and Amazon. Eventually I had a different Amazon person reach out to me and apologized for all of the problems. They offered to send me a brand new unit and have me return the old unit. Mind you, my unit worked for less than 3 weeks. So, Amazon did as promised and sent the new unit. It too lasted for about 3 weeks before I started getting the radar issues again as well as the unit refusing to connect to the WiFi or the app. I contacted eureka again. This time they offered to refund me for the unit. I accepted the refund because at this point I knew that the unit would not last long enough to meet my needs. I decided I would just have to cut my loss and wait until there was a sale and get a shark or a different brand with better reliability. I asked the eureka representative how they wanted me to return the robot. They told me that they didn’t need it back and to just dispose of the unit. So, I waited to dispose of the unit until I received the refund. It took about 4 weeks but I received the check from eureka for the full amount that I paid. At this point I was indecisive as to what to do with the unit. I hate simply tossing something in the trash. I’m pretty good with electronic repairs so since the unit was now voided on the warranty I figured that I had nothing to lose. I took the unit apart. I found a water hose that was leaking and dirt had mixed with the water and made quite a mess on the inside. I also found that one of the connections on a bump sensor that was connected to the radar housing was loose and would cause the sensor to lose contact intermittently. I soldered the wire correctly. I also placed a clamp on the water hose that was leaking. Then cleaned the entire unit. I figured if I could get it to work until I could get a different unit then that would do. Well it has worked flawlessly for about two months now. No radar issues. Nothing wrong at all. So, I will keep using the unit until it stops functioning and I can no longer fix it. Basically it is a good unit with bad fit and finish and questionable reliability with absolutely no support from the Midea company. (Eureka by name only). So, if you are buying this because of brand recognition, don’t. Also, don’t get the white unit! Yes, it looks pretty at first but gets very dirty and scratched up very quickly!

I absolutely love my robot. In fact, I love it so much I bought a SECOND one for my upstairs! Yes, you DO have to do regular maintenance. I (try to) clean mine weekly, and clean the station. Add long as I do that I have not had any problems. With a house with 2 cats and a dog, THIS is what has made my house liveable again. My downstairs vacuum vacuums nightly, and mops 4x weekly. My upstairs vacuums 3 times weekly during the day and only occasionally mops. Love them!!

I bought this vacuum just under a year ago (July will be a year). When I 1st bought it I loved it. It cleaned and emptied well. The mopping feature was really good. I liked the self-cleaning mops. It didn't get hung-up like my older vacuum would . Then after a few months I would get errors; "Mopping tray full of water"-OK, cleaned mopping tray , "Clean sensors"-OK, clean sensors, "Vacuum not in base"-OK reposition the base. Then after about 7 months, every time I would use it I would have to go through a list of errors multiple times before I could get it to clean correctly. Then it would go back to base in the middle of a cleaning, even if it still had 80% battery, and would not restart the cleaning. Then it started having "melt-downs" in corners and just cleaning the same area over and over again. I would chat with Eureka, they would help me get through it, but it would always happen again. All of this to say, I would have given it 1 start except that Eureka did give me back my full purchase price. So I appreciate that they rectified the situation.

I bought the Eureka J15 Pro Ultra Robot Vacuum and at first it worked really well. For about 6–7 months, the vacuum cleaned properly and I had no major complaints. I always made sure to empty the dirt bag regularly and kept up with basic maintenance. However, after several months, the robot started having issues with both the broom/brush system and the vacuum suction itself. It suddenly stopped cleaning as effectively as before, leaving dirt behind and struggling to pick up debris. The suction became noticeably weaker even though the bag was empty and everything appeared to be maintained correctly. Eventually, it got to the point where the vacuum barely worked anymore and the cleaning performance became very disappointing. For the price, I expected it to last much longer without these kinds of problems.

1. It’s big. Really big. 2. It’s loud. Really loud. 3. It does a good job in my 1400sqft home.

J'adore la Euréka, elle fait exactement ce qu'il annonce et très efficace, je la recommanderais certain à des amies.

Tout semblait bien parti mais le TROISIEME jour d’utilisation, la brosse latéral a arrêté de tourner !! Hallucinant un produit a plus de 1000$CA qui a une durée de vie de 3 JOURS !!

Where it is working, it works well. It does all the things it claims. What it doesn't say is that it will miss areas, and not come back to them. You can see on its map where it skipped, yet it doesn't seem to care. It also struggles to create a good cleaning pattern. I had a cheap model before which did a much better job creating a cleaning grid. This vacuum tries to be too "smart" for its capabilities. It would benefit greatly from being simplified in function. For seemingly no reason it will turn during what should be a straight line, drive around, then possibly come back later. It also gets confused a lot by area rugs and entry mats. Definitely set do not mop zones around rugs, as it will try to mop the first 8 inches, and slows itself down heavily. Vacuum&Mop at once setting seems slower than vacuum then mop due to how confused the machine gets. Good hardware, poor software optimization.