Was there suppose to be a jamb nuts to lock this in place, the threaded plastic just slides through the hole, it's to small?

No the plastic just slides through the hole

what is the name of the item that keeps the iron cord up and away from the piece you are ironing - it looks like a long spring?

In answer to your question its called a Cord Minder; it clips on your ironing board in a vertical position and your ironing cord is placed through the top of the Cord Minder and keeps your ironing cord from getting in the path of your iron by holding it above and away from your ironing board.

Mine won't collapse when not in use. I even had my husband try and it would not budge for him either!

Mine only turns in one direction. Perhaps you can try again with that in mind. Stand beside my board with the sleeve end on my left and with the cord minder attached to the ironing board on the side opposite to me, I have to push it to my right and continue around in a circle until it is parallel to the board when putting my board away. When I next use it, I just move the cord minder up clockwise until vertical.

My plastic screw arrived partially stripped and stuck, has anyone replaced it with a metal screw?

You should probably return the unit and request a new one. The screw/bolt is under a lot of tension because it must hold the unit steady while the cord pulls and bends the rod. I had to tighten the screw/bolt on my unit several times after it was installed to keep it steady. Replacing the plastic bolt with a metal one could be challenging as the hole is likely metric.

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✨ Elevate Your Ironing Game!

FLEXIBLE MOBILITY - The 20" long spring base provides easy maneuverability while ironing.
SLEEK AND STYLISH - Crafted from durable metal, this silver cord minder adds a touch of elegance to your ironing setup.
SPACE SAVING DESIGN - The rotating base allows the minder to lie flat against the board when not in use.
SEAMLESS IRONING EXPERIENCE - Keep your workspace tidy and efficient with our adjustable cord minder.
UNIVERSAL FIT FOR ALL USERS - Designed for both right and left-handed users, ensuring everyone can iron with ease.

The Household Essentials Flexible Iron Cord Minder is a versatile and stylish solution for managing your iron's cord. With a 20" long flexible wand and a rotating base, it accommodates both right and left-handed users, ensuring a clutter-free ironing experience. Its sleek silver design complements any ironing board while providing practical functionality.

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