Capresso 488.05 Team Pro Plus Thermal Carafe Coffee Maker, One Size, Silver, 10 Cup

I purchased this Coffee Pot almost exactly two years ago. Capresso used to be quality in the late 90s/ early 2000s but since Jura acquired it, it's junk. This machine made excellent tasting coffee, but mechanically, it had problems throughout my entire ownership of it and did not last. The coffee pot stopped working completely two days ago. I have reached out to customer service at Jura, which owns Capresso, and they refused to send a new pot or provide a refund. I had to speak with three representatives just to get them to agree to send me a new water tank since mine was leaking all over my countertop, but after discussing further with them, the tank alone is not going to fix the issue because the heating element has stopped working as well. Jura failed to make it right. They did not offer to repair the pot for free either.Last fall, the lid broke on the carafe. It was poorly designed and manufactured with a defect, such that it was never right from the beginning. They did send out a new lid. Have not had problems with the new lid. But then about a week ago, I realized the plunger in the tank was leaking. Two days ago, it stopped wanting to push water through the coffee pot totally. The heating element won't turn on and the screen went blank yesterday though it came back on. The only thing that seems to be working correctly now after two years of daily (usually one, maybe two pots a day) use by ONE person, is the grinder.I have been pretty good about cleaning the grinder every week or two, as required. I also have changed the filter and run the clean cycle on grinder as suggested by the manual. I have decalcified the coffee pot several times since I had it using vinegar water. There is literally no one who has purchased this coffee pot who has taken better care of it than me. I take care of my belongings meticulously, and if it dies after two years for me, it's a piece of junk.Last coffee pot I had was a Cuisinart, and it lasted TWENTY years. Yes, 20. I know that I paid less than $200 for that pot. It did not have a burr grinder on it, like this one (It had just a regular grinder), but it was a great pot. This Capresso machine could be excellent if it was better-made with more attention to detail and higher quality parts. The pot, as many have complained about, is also a little clunky to push in and out of where it sits, as if it was made just slightly too large for the machine. The design of the water tank is also clunky, awkward and has caused me to spill water several times.But these things I was overlooking as long as it was working because it made excellent coffee. But if it stops making coffee, you cannot overlook anything. Another problem with it has been that you cannot make odd numbers of measurements for coffee with it. You can only select '2,4, 6, 8, or 10 cups" for how much coffee you want ground. It makes VERY strong coffee, and the tank is only so big. Even when I fill the tank up all the way to 10, I usually only select "4" on the coffee grinder because the coffee would be too strong otherwise. There should be more options for how much coffee you want to grind. You should be able to do odd numbers.I bought a mini-S Capresso machine 20+ years ago that I still have. It works great, and you can tell that serious attention to detail and quality went into making the parts. Unfortunately, according to the Wikipedia page for Capresso, Jura Inc., got involved with manufacturing Capresso in 2002 and then acquired it in 2008 or so, which is why the parts are made so cheaply now, and why the design and quality have gone completely downhill. Hence, all the negative reviews about this coffee pot, which I ignored when I purchased it because I had had such great luck with my mini-S Capresso Espresso maker from the early 2000s or late 1990s, before Jura turned the company to crap.If you have a Capresso from the late 90s or early early 2000s, it's probably still in operation. Otherwise, it's garbage. Both Jura and Amazon have refused to refund my money, send a new coffee pot or offer a free repair, so I am pitching this $260 machine in the garbage after only two years, and obviously will never buy a Capresso again. I suggest you don't either.

I've had this coffee maker for about 6 months now and I really like it. It replaced a Cuisinart unit with built-in slash grinder that I used for 10 years. This Capresso unit is superior and easier to live with. The Cuisinart grinder cup had to be cleaned every day, along with the basket filter and pot. The Capresso grinder does not need daily cleaning; just clean the filter and pot, then fill the water tank and check the bean supply. I like the coffee strong so I leave the strength setting on 10 and adjust the water level accordingly. The thermal carafe keeps warm much longer than the Cuisinart one did. Only one minor annoyance that I've learned to overcome: The bean hopper lid must be fully seated to activate the safety switch, or the coffee maker won't activate. Not a biggie when making coffee manually every morning, but I use the timer to start it and a couple of times woke up to no coffee. Discovered that I just need to push down firmly on the lid as the last prep action at night.

**UPDATE** AGAIN: 5/18/2020...this machine has been replaced now a total of 5 times under this warranty. Yes, the coffee is good, when it works but I don't feel it is worth it to have to be without a coffeemakerDuring my initial warranty period, the machine developed a problem. THE COMPANY SENT WE A LABEL VIA EMAIL, i HAD THE ORIGINAL PACKAGING TO SHIP IT BACK. I SENT IT WITH THEIR LABEL AND IT WAS IN THEIR FACILITY FOR 2 DAYS AND RETURNED TO ME IN LESS THAN A WEEK. LOVE, LOVE LOVE THIS COMPANY. TOTAL 5* RATING BECAUSE OF SERVICE AFTER THE SALE. .First, there is a difference in price. cappresso is a BETTER value for the money; while I have had a number of Cuisinart Grind and Brews, they all broke down way too quickly for me. Yes, I purchase the extended warranty because Cuisinart is almost guaranteed to break down after a year and a half to 2 years. Unbeknownst to me, It is dependent on the beans you grind (or so says Capresso). I prefer a dark roast like French Roast as it is lower in caffeine but has a more robust flavor. If you grind dark/French Roast beans you will need to replace Cuisinart sooner than if you grind a lighter roast with less oily beans. Capresso allows you to choose a coarse, medium or fine grind BUT DOESN'T RECOMMEND FINE WITH OILY BEANS. THERE IS ALSO A CLEANING CYCLE ON THE CAPRESSO TO PREVENT PROBLEMS AS WELL AS AN OILY SETTING TO PROVIDE AN EXTRA CLEANING CYCLE WITH OILY BEANS. It doesn't appear to be effective. Not only does the bean grinder go out but there are times when the timer i properly set and the machine grinds the beans but doesn't start the brewing process at all. It matters when you get up at 4 am and expect coffee to be ready.The Capresso has an OILY setting which I keep on for oily beans. The oily setting means the grinder runs a tad longer to make sure the hopper doesn't get jammed up with beans. There are settings (Coarse, medium, fine) for grind and an additional OILY button if you choose to use oily beans. The Capresso does not recommend a fine grind with oily beans as it could wear out the grinder faster. I use the coarse setting. Save your receipt, provide simple information and they just refund your purchase price, the price of the warranty right on Amazon and you can use the credit for anything you want, not just what you purchased. I have collected 5 times on Square Trade.Capresso: the pour spout is impressive. It is wider, sloping so that you can pour into a cup or mug flawlessly. The basket for the grinder involves a push button to open, pop out the basket, dump the grounds, replace it. I rinse it lightly but assembling for morning went from 7 minutes on Cuisinart to about 2 minutes, including checking to be sure the bean hopper has enough beans. Coffee stays hot for up to 2 hours on the plate without burning but it is drinkable hot. Not drinkable warm, rather hotter than the Cuisinart, which delivered burnt flavored coffee after an hour.NOISE: The Capresso does not wake me in the morning like the Cuisinart used to. Burr grinders are not quiet. this one is not as loud as the Cuisnart and does a better job of making good coffee.