Question 1

Are these pillows made in usa? from the fill to the case and the cover?

Accepted Answer

I looked at the tags on the pillow and cover and case made in USA and they manufacture the filling the USA too!  I try to get as many things as I can that are made in USA.  It is a great pillow.

Question 2

How do i get rid of the overwhelming smell of chemicals in the fill? Is it ok to wash it?

Accepted Answer

Viscoelastic foam or “memory foam” tends to have a scent when new. Since the memory foam in our pillows is freshly manufactured and packed, our pillows can sometimes have this scent.

Our apologies for any concern this caused. Rest assured, our foam is CertiPUR-US certified for your safety and does not contain any flame retardants. We never want to expose our customers to anything harmful or dangerous. We're not allowed to paste outside links within communication through Amazon, but if you google CertiPUR-US, their website can tell you more about their foam certification program and what it means.

To reduce the scent, you can place the pillow in the dryer on low for 1 to 2 hours with a couple of dryer sheets. I would also recommend separating the outer removable cover from the inner pillow when doing so in order to allow for more air flow.

Depending on the strength of the scent, you might want to do this more than once.

If you find that it doesn't provide enough help, you can wash the inner pillow and outer removable cover. Just keep in mind that because the pillow is dense and can only be dried on low heat, it may take several cycles to dry. Instructions for washing both are below.

Removable Cover
-To Wash: Wash in cold water, delicate cycle. Do not use fabric softener or bleach.
-To Dry: Tumble dry low. If you do not have a dryer, you can air dry the cover in the sun. Make sure the cover is completely dry before use.

Inner pillow
-To Wash: Secure the zipper closed with a safety pin to ensure that it does not open/spill memory foam during the wash. Wash in cold water, delicate cycle. Do not use fabric softener or bleach.
-To Dry: Tumble dry low 3-5 hours. Make sure the inner pillow is completely dry before use. If not completely dry, place pillow back in dryer and continue to dry until no moisture is found inside.

Always separate the outer cover from the inner pillow before washing either item.

Question 3

Hi, i would like to return the pillow. it is within the 100 day guarantee but it is past the return window on amazon, so how do i do this? thanks.

Accepted Answer

Look on the Coop website or call them.

Question 4

I have slept on a tempurpedic pillow for years. what are some reasons i might change to the eden coop pillow?

Accepted Answer

Hi,

Thank you for reaching out to us. Our Eden Pillow will feel different to you as you are accustom to a solid sleeping pillow which can tend to be very firm. Please read the below information of the benefits of our Eden Pillow:

Eden Pillow:

*Soft density for a luxurious, downlike feel
*Contains gel-infused fill for a comfortable, cooling effect while you sleep
*Memory foam is shredded into cross-cut pieces for better airflow and includes microfiber to prevent it from clumping or getting too compact
*The outer case features a gusseted edge to prevent pillow pinch (when the edges of your pillow slope together and fill gets pushed out from under your neck) and promote a more even surface

We hope this information is helpful,

Holly

Manufacturer	Coop Home Goods
Model Number	The Eden Cool+ Cut-Out King
Package Dimensions	44.3 x 28.4 x 17.5 cm
Material	ポリエチレン/ポリエステル。
Color	カットアウト。
Size	キング
Special Features	冷却、調節可能
Package Weight	2.99 Kilograms
Batteries Required	No
Batteries Included	No
Material Care Instructions	取り外し可能なカバーは別々に冷水で洗濯機洗いしてください。デリケート洗い。中性洗剤をご使用ください。乾燥機は低温でご使用ください。漂白剤や柔軟剤は使用しないでください。アイロンやドライクリーニングはお避けください。使用前にカバーが完全に乾いていることを確認してください。内側の枕を洗濯機で洗ったり乾燥させたりしないでください。枕が汚れた場合は、スポンジと中性洗剤で部分洗いしてください。内側の枕を清潔な湿ったスポンジで拭き、残った水を優しく絞り、自然乾燥させてください。枕をきれいにするために過剰な量の水を使用しないでください。
Brand Name	Coop Home Goods

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Coop Home Goods Cool+ カットアウト調節可能な枕キング冷却ジェルと肩のカットアウト付き頭をサポート横向き寝用枕睡眠用ネックサポート CertiPUR-US/GREENGUARD ゴールド

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