My eye vac stopped vacuuming on auto when we sweep hair to it. should i change filter?

Mine did too I have to turn it on each use. Have you ever replaced the filter?

Why do I have to pay return shipping on this item? I am returning this item brand new in package; never used as it was an extra and I am not keeping

Per our return policy, buyers are responsible for the shipping cost of returns.

Do i leave the cover over the filter?

i don't know of a cover over the filter if there is a plastic wrap or something on the filter then remove it, dust should be able to go into the pleated part of the filter

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.