I'm very frustrated. the plastic shelf holders are not snapping and staying closed what am i doing wrong?

The clips don’t snap together all the way closed until you push the shelf down onto the clips. The gentle force of that shelf push is what closes them. Just make sure you attach the clips with the “top” and arrow facing up and just above the single grooves of your choice…not one of the double grooves…on the pole then slide them down the pole a little until they snap into that single groove. And be sure to slide the shelf on with the lip facing down. It’s too bad the directions don’t explain this about the clips because our brains think the clips should snap completely together when attached to the poles.

What is the diameter of the posts?

I don't know what diameter the other sizes are, but the 30" three tier shelf is only 3/4" diameter. I went off the previous answer when I bought three of these. Boy was I fooled when I received 3/4" poles. Smh!

Is it possible to turn the shelves around so that the edges of the shelves have a lip?

The answer is that you should not unless you are not planning to put much weight on them. The HOLES in the Shelves for the Brackets (standards) are Trapezoidal in shape. They are designed to work like Wedges with the Plastic Bracket pieces. The more weight is added to the shelf, the harder the bracket pieces are shoved together so they GRIP the Shelves ONTO the Poles (shelf stndards) keeping them in place. If you turn the shelves UPSIDE down, the Wedge Functionality is defeated. They will not be Nearly as sturdy and will be prone to Slipping down the Poles. Could you get Lucky and have them Not slip? Well Yes, if not much eight at all was on each shelf (30 to 50 Pounds). But assembled correctly, these should hold 350 pounds per shelf with NO Way to slip. Lessons learned from Ancient Egyptians, Romans, and Greeks. A KEYSTONE in an arch is the perfect example.

Are these the industrial size poles that are 1" so I can use shelves I already own?

Yes. They are 1” poles. I have 6 of the 14x30” 5 shelves units. I almost bought the wrong clips to add extra shelves because of the irresponsible answers given on here. So glad I measured and found that the poles are 1”!

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🛠️ Elevate your space with industrial strength and sleek mobility!

EFFORTLESS MOBILITY - Smooth 10.16cm caster wheels let you roll and reposition with ease—flexibility meets function.
HEAVY DUTY STRENGTH - Supports up to 680kg evenly distributed—built to handle your toughest storage needs.
CUSTOMIZABLE STORAGE - Adjust shelves in precise 2.54cm steps—no tools required for a perfect fit every time.
STABILITY ON ANY SURFACE - Leveling feet ensure rock-solid balance even on uneven floors—no wobble, all confidence.
QUICK TOOL FREE ASSEMBLY - Get organized fast with easy setup instructions—no extra tools, no hassle.

The Amazon Basics 5-Shelf Medium Storage Unit combines durable steel construction with a sleek black finish, offering a massive 680kg load capacity. Featuring height-adjustable shelves in 2.54cm increments, industrial-grade 10.16cm caster wheels for smooth mobility, and leveling feet for stability on uneven surfaces, this unit is designed for versatile, heavy-duty storage. Easy to assemble without tools, it measures 76.2 x 35.6 x 164.5 cm and supports both static and mobile use, making it ideal for professional and industrial environments.

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Product Dimensions	76.2 x 35.56 x 164.47 cm; 13.68 kg
Item Weight	30.16 Pounds
Finish types	Black Finish,Metal
Care instructions	Hand Wash Only
Is assembly required	Yes
Number of shelves	5
Batteries required	No
Included components	Shelves
Import designation	Imported

Amazon Basics 5-Shelf Medium Storage Unit on 10.16-cm Casters with Height Adjustable Shelves and Levelling Feet - 680kg Max Weight, Black, 76.2 cm D x 35.6 cm W x 164.5 cm H

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