Can't connect to cloud. Tried 5x following the instructions exactly Please advise

There are a few things you need to do to connect your Roost leak detector. If you have any questions please email support@getroost.com - we monitor that email 6 am - 6 pm Pacific Time, and can usually respond to you within two hours (or sooner). 1. Make sure your leak detector is in setup mode. The device is in setup mode when the LED on the top cover is blinking green. If the LED is not blinking green, you need to reset the device by opening it, removing, then replacing the batteries. See getroost.com/support "How do I reset my leak detector?" for more information.2. Make sure you are connecting to the 2.4 GHz band of your Wi-Fi router and make sure you enter the correct Wi-Fi password in the Roost app.3. Remove your smartphone case. This is very important, even if your smartphone's speaker is not obstructed by the case. 4. Place the end of the leak detector with sound holes as near to your smartphone's speaker as possible. You may need to have the smartphone speaker almost touching your leak detector. If your smartphone's speaker is on the back of your phone, you may need to lay the phone's speaker over the leak detector's sound holes. Don't try to hold your phone. Just lay it with one end on top of the leak detector, the other end on the table where the leak detector is sitting.5. The setup pairing will work best on a wood or wood-like surface.6. If the device doesn't connect, there are error codes: 2, 4, 6 (or 0) beeps and LED flashes. These error codes will help you troubleshoot. You can find a lot more detail on getroost.com/support. If you don't hear any beeps or hear 2 beeps, it means the leak detector couldn't "hear" the audio signal from your phone. Before tapping "try again" you need to adjust your set up. 4 beeps means that you have input an incorrect WI-Fi password, are trying to connect to the 2.4 GHz band of your Wi-Fi, or are out of range of your Wi-Fi. 6 beeps means the device couldn't get from your Wi-Fi to the internet. The usual culprit here is an ad-blocking program. Contact support@getroost.com for more help.7. If you have any questions, please contact support@getroost.com - we are here to help!

do you need a hub to use it

No, you just need to download the Roost app on your phone. You will set up the detector using the app and your existing WiFi. Make sure that you set it up on the 2.4ghz band of your router. The detector is designed on that band (because 2.4 GHz carries further than 5 GHz) so it won't work on the 5 GHz band.

I know this detects low temperatures but can you also set a high temperature to receive alerts? My Idea is to put in a refrigerator.

Hi - Yes, you can set a high temperature limit on the Roost Smart Water Leak and Freeze Detector. However placing the device in a refrigerator may prevent it from getting a Wi-Fi signal. Without a Wi-Fi signal the device cannot contact the internet and send you alerts of leaks or out-of-range temperatures.

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Number of Batteries	4 AAA batteries required.
Control Method	App
Sensor Technology	Moisture, Temperature, Humidity Sensors
UPC	856675006010
Manufacturer	roost
Part Number	900-00009
Item Weight	0.8 ounces
Product Dimensions	7 x 4 x 1.5 inches
Item model number	90000009
Batteries	4 AAA batteries required.
Is Discontinued By Manufacturer	No
Item Package Quantity	1
Batteries Included?	No
Batteries Required?	No
Description Pile	Alkaline

Smart Water and Freeze Detector

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