for all kinds of watch winder,the motor is easy to broken.Especially used for a long time, can you provide us with after-sales guarantee?

Yes, motor is a consumable product, and all the watch winder on the market will face problems. We are also trying to upgrade our motors to find better motors.we are now equipped with Japan's ultra quiet motor As for the current after-sales service, we will provide a new motor, as well as the tools needed to replace the motor, as well as the replacement video for you. The replacement process is very simple and can be completed in just three minutes.

"Package dimensions" are listed as 10.7 x 6.3 x 6 inches, what are the dimensions of the product itself?

The product dimension is 4.4 x 6 x 4.4 inch.

My watch is sized 8.5-8.7inches, would this be to wide to seat onto the cushion securely?

The installation of our products needs to squeeze the pillow first, then put the watch on the pillow, and then buckle the watch. We have designed enough space. If your watch is large, you can press in a little more. Your watch size is 8.5-8.7 inches, is this includes the watch dial? If so, our MOZSLY watch winder will fit your watch well.

I bought this and just realized it only works on batteries...why does it not work when you plug it in?

I am sorry that our products will have such problems. As for the product you said, you can use the battery, you can't use the charging cable. First of all, if you plug in the hole, we should insert it in IN. Secondly, if the adapter is broken, you can try to take the adapter at home. Because our products are factory tested, there should be no problem with the computer system. If it doesn't work, please contact us.Our products have two years of after-sales service.waiting for your reply.

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