Orient Electric Aura Rapid Pro Instant Geyser for home| 5.9 Litre Instant Water Heater | Stainless Steel Tank | Shockproof | 6.5 bar pressure| For Low & Mid Rise Buildings| 5 years warranty by Orient

VERY NICE PRODUCT, IT WORKS WITHIN 10 SEC.

Terrible Product & Even Worse Customer Service – A Complete DisasterI purchased an Orient geyser on 24th May from Amazon, and it has been nothing short of a disaster. Right after installation, the unit started leaking through the pipes—a clear manufacturing or quality issue.Since then, I’ve been chasing Orient’s customer service for over a month with zero resolution. They keep promising that a technician will visit “within 24 hours,” but not a single person has turned up to even inspect the problem.I’ve made countless calls to their customer service, and each time they’ve handed me a different technician’s contact number. Every time I called these so-called technicians, they denied working with Orient—an absolutely unbelievable level of disorganization.I even escalated the issue to their manager three times, who only gave empty promises of call-backs and urgent resolutions, none of which were ever fulfilled. Their managerial team is as ineffective as their front-line support.When I asked for an exchange or refund, I was told that neither is possible due to company policy. To make matters worse, the Amazon return window has now passed, so I’m completely stuck with a faulty product and no support.Through this entire ordeal, I’ve lost money, wasted hours of my time, and drained my energy and patience trying to get this resolved. The mental and emotional frustration this company has caused is beyond words.Orient not only sells defective products but backs them with one of the worst customer support systems I’ve ever encountered. There’s absolutely no accountability or resolution, and they just keep giving you the runaround.Avoid this brand at all costs. It’s not worth the hassle, and you’ll regret trusting them—just like I do.

Overall a good product. Didnt opt for their installation as I am versed with it....The customer care are not facilitated with regional language. I strongly recommend to provide service in regional language.

Heating takes a while because of the large tank size. But heats upto a high temperature & so the water inside can also be utilised after turning the unit off.

Compact and instant water heating. Water flow is very good. Good product in this price range.

It's good product and lightweight nice design. No issues as of now.. it's been more than two weeks

Heats fast. Lightweight. Works okay.No one called for installation.

This Orient geyser has been a complete nightmare from the very first day. The moment I opened it from the package, it never worked – not even once! I wasted my hard-earned money on a useless piece of junk. The seller Amazon refused to take any responsibility, and the service center was equally unhelpful, giving me excuses instead of solutions. It’s shocking how a brand can sell such faulty products and still ignore customers. Worst purchase I’ve ever made. If you value your money and peace of mind, stay far away from this product.Unable to give 0 star