I did not receive the plastic sleeve that joins the lower arm to the upper arm. Can this part be purchased separately or from a hardware store?

Dear customer, thank you for your purchase from MOUNTUP. Sorry to hear the problem you have met. We do care about your case and would like to offer help. For the case, could you please contact us via Amazon order, we are willing to send you replacement. Thanks.

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Description

🖥️ Elevate your workspace, own your view, and never miss a beat!

CLUTTER FREE WORKSPACE - Integrated cable management keeps your desk sleek and organized, elevating your professional environment.
QUICK HASSLE FREE SETUP - Mount your monitor in under 10 minutes with clear instructions and all hardware included—plus 3-year support for peace of mind.
ERGONOMIC FULL MOTION DESIGN - Tilt, swivel, and rotate your screen effortlessly to find your perfect viewing angle and boost productivity.
SMOOTH GAS SPRING ADJUSTMENT - Experience fluid height and angle changes with a premium counterbalance system tailored to your monitor’s weight.
UNIVERSAL VESA COMPATIBILITY - Seamlessly fits ultrawide monitors up to 35" with multiple VESA sizes for ultimate flexibility.

The MOUNTUP Single Monitor Wall Mount supports 17-35 inch monitors weighing 6.6 to 26.4 lbs, featuring wide VESA compatibility up to 200mm. Its full-motion arm offers tilt (-45° to +90°), swivel (180°), and 360° rotation, enhanced by a gas spring for smooth height and angle adjustments. Designed for ergonomic comfort and space optimization, it includes cable management and installs easily with included hardware and a detachable VESA plate.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.