how do I detach the pad from cord to wash?

Pull the cord from the plastic disc

Can this be used in the UK?

It’s made for American outlets, so you’d need a converter, but otherwise I don’t see why not.

Mine barely heats up - did I get a lemon?

I’m very happy with the heat intensity and the speed with which it heats up. I’d contact them and request a replacement.

Does it matter which side you put on your skin?

Nope. Both sides are comfortable against the skin

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VALGELUIKHeating pad for Back, Neck, Shoulder, Cramps and Leg Pain Relief, Heat Pads Christmas Gifts for Women, Men, Mom, Dad, Auto-Off,Machine Washable,Moist Dry Heat Options,Extra Large 12"x24"

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