Can you heat this too, or is it for cold only?

Hello, thank you for your question. The face mask is specifically for cooling, it's advisable to use this for that purpose only. Always refer to the provided Instruction Manual before using this product. Let us know if you have any questions. Our friendly support team is ready to help you at any time.

Is this mask flexible when frozen? I am looking for one that stays soft, flexible and form fitting.

Hello, thank you for your great question! For maximum effectiveness, it is recommended to place the desired item in the freezer for at least 60 minutes before use. Manipulate in your hands to ensure that the mask/pad is flexible and cold but not completely frozen. If frozen solid, allow time for the gel to soften. Always refer to the provided Instruction Manual before using this product. Thank you!😊 Let us know if you have any questions. Our friendly support team is ready to help you any time.

How should I clean it?

Hi, thank you for your question. You can clean them by using disinfectant wipes or wiping them with alcohol. Let us know if you have any questions. Our friendly support team is ready to help you at any time.

Does it conform to the curves of the face? Especially under the eyes

Hello, thank you for your great question! It is recommended to place the desired item in the freezer for at least 60 minutes before use. Manipulate in your hands to ensure that the mask/pad is flexible and cold but not completely frozen. If frozen solid, allow time for the gel to soften. The set also comes with Eye Pads that you can use anywhere you need them. Always refer to the provided Instruction Manual before using this product. Let us know if you have any questions. Our friendly support team is ready to help you at any time.

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Description

❄️ Chill your way to radiant skin — because tired eyes don’t belong in your story!

SAFE CLEAN - Leak-proof gel and easy-to-clean design for hygienic daily use
ALL DAY REFRESH - Wake up and reset with targeted cooling for dark circles & puffiness
COMPLETE FACE CARE - Full-face mask plus 4 eye pads for total rejuvenation
TRAVEL READY CHILL - Compact insulated bag keeps your mask fresh anywhere
COMFORT MEETS FUNCTION - Velvet backing & adjustable strap for a perfect, cozy fit

Medi Grade冷感フェイスマスクセット is a unisex, full-face cooling gel mask kit designed to reduce eye puffiness, dark circles, and facial fatigue. Featuring a velvet-lined mask, four targeted eye pads, and an insulated storage bag, it offers hygienic, comfortable, and effective skin refreshment at home or on the go. Perfect for busy professionals seeking a quick, spa-like reset.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.