Pump is not working. Water goes into reservoir. Why?

I had the same problem with my model that has the built in pump. I did the following to get it resolved: 1. Clean the drain hose out. I used small brushes and washed it out with high pressure water. 2. Opened the unit up, removed the small reservoir that the pump is connected to and cleaned it out. It was full of gunk and at the end of the pump intake tube there is a filter that was completely gunked up and the float that triggers the pump. 3. After all was cleaned I put the unit back together and the pump is working again and the bucket is remaining bone dry.

Would this work well in the South? Such as Florida?

the principle behind these is: depends on what you are doing. What your AC is set at and IF you even have one! I'd say if you do set this thing FAR AWAY From the thermostat and the recirc vent if you do not it is going to be a tug-of-war between the heat this lets out and the AC trying to cool it down. I have a 990 square foot L frame house. FAR less than the max it is advertised to cover. It has 8 foot low low ceilings! We live in Oklahoma City and the weather is abouti 105 Farentheight the humidity 58-60 percent. ( RE 58 Percent most of the time inside the house and out!)The unit runs constantly even if I DISABLE the "continuous feature! It runs constantly! I set my AC at 75 degrees Farenehigth and the humidifier I have tried the "confort" setting and find it barely maintains the current level of humidity much less lowers it to 50%-as per the rule book included! 75 F/50% 77+45 ect! Do not expect it to work just because it says "1500 sqf" coverage. That also depends on ceiling hieght(though mine is minimum hieght) and how long it is turned on. 24 hours for a small degree in difference at all. If you leave it on constantly it will soak the coils causing it not to work at all. turn it off every 2/3 hours and leave it off for an hour. then set the clock over night and empty the bucket promptly and clean coils before you go to bed. It is also dependent on size. I made the mistake of listneing to questions/comments and buying the 22 pint beacuse others stated it "covers 1500sqf easily" no it does not! Buy the 22 pint for a small room and do not enclose it! If you want your whole house done buy the biggest possible and use the continuous drain!(pump)

I'm trying to understand who the actual company is for this product. Can someone tell me who they are?

Home Technologies, LLC is a privately held company in New York, NY and is a Single Location business. 37 East 18th Street Floor 7 New York, NY 10003 Categorized under Major Household Appliances Dealers. Current estimates show this company has an annual revenue of 260617 and employs a staff of approximately 5. https://www.manta.com/c/mhbjwxy/home-technologies-llc Mohawk Group, INC has the same address but I could not find if it shares the same floor number. https://mohawkgp.com/contact

Does this machine automatically reset if power goes out

According to the owner's manual: - Auto-Restart If the dehumidifier shuts off unexpectedly due to power being cut, the dehumidifier will restart with the previous function setting automatically when the power resumes.

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💨 Breathe easy, live fresher — the ultimate moisture buster for your modern space!

SLEEK MOBILITY - Modern design with built-in wheels and handles for easy relocation without the clunky bulk.
POWERFUL EFFICIENT - Removes 35 pints of water daily while keeping energy bills low with Energy Star certification.
HASSLE FREE MAINTENANCE - Auto shut-off, continuous drain option, and washable filter make upkeep a breeze.
MASSIVE MOISTURE MASTERY - Effortlessly dehumidifies up to 3,000 sq ft—perfect for large rooms and basements.
SMART SILENT OPERATION - Quiet fan and intuitive touch controls keep your space comfortable without interrupting your flow.

The hOmeLabs 3,000 Sq. Ft Energy Star Dehumidifier is a high-capacity, energy-efficient solution designed to remove up to 35 pints of moisture daily. Ideal for large rooms and basements, it features a sleek design with built-in wheels, quiet operation, and smart controls including turbo mode and continuous drainage. Certified for energy savings and durability, it prevents mold, mildew, and allergens while maintaining optimal humidity levels effortlessly.

Brand	hOmeLabs
Floor Area	3000 Square Feet
Colour	White
Special Feature	Durability
Capacity	1.8 Gallons
Tank Volume	1.8 Gallons
Recommended Uses For Product	Home
Included Components	Drain Hose, Warranty
Item Weight	40 Pounds
Material	Plastic
Model Name	HME020006N
Operation Mode	Continuous
Air Flow Capacity	165 Cubic Feet Per Minute
Upper Temperature Rating	95 Degrees Fahrenheit
Dehumidification Capacity	35 Pints per Day
Manufacturer	hOme
UPC	853893007058
Global Trade Identification Number	00853893007058
Item model number	HME020006N
ASIN	B06X9MFTZZ

hOmeLabs 3,000 Sq. Ft Energy Star Dehumidifier for Large Rooms and Basements - Efficiently Removes Moisture to Prevent Mold, Mildew and Allergens

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