I lost a silicone ear tip and there are no extra tips in the box. Do you have a replacement piece?

Hi there, Thanks for your question. We’re sorry to tell you that we don’t have ear tip replacement. As for this problem, we have reflected it to our quality control department and would prepare extra ear tips inside the package. Sorry for the trouble caused by our product.

Hello, I lost a silicone ear tip and cannot find the replacement tips included with the original package. Do you sell replacements separately? Thnx

Hi there, Thanks for your question. We’re sorry to tell you that we don’t sell ear tip replacement separately.

I lost a silicone ear tip. Does ibrain offer replacements for these?

Hi there, thanks for your questions. We have prepared a a silicone ear tip replacement inside the package. Please check the package. Thank you.

Compatible with Fire Tablets?

Hi there, thanks for your question. Our air tube headphones can be used with 3.5mm jack device. The Fire Tablets have 3.5 mm stereo jack. Thus ibrain air tube headphones are compatible with your device. If you still have any problem about our product, please feel free to contact us. Thank you!

Desertcart Logo

Deliver to Slovakia

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.