p2p not working. The camera is connected to my Poe switch and on the internet but keeps saying Offline. Any suggestion?

Hi, Dear, pls use the same poe switch connect the camera and your computer, ensure the camera IP address and your computer IP address are in the same segment network, Enter the camera's ip address on the IE brower to log in, then click to open the P2P function, and scan the QR code to use the p2p function normally, attached video for your checking, any question pls contact us to get quickly solution,thanks!

How do I enable the audio ?

Hi,Dear Good day. Please turn on the audio encoding main stream and sub stream on the IE brower, and then open the speaker image in the upper right corner of the desktop, the app you need open the speaker image too, then the audio should be ok, if any question pls contact us for quickly solution ,thanks!

Will oem dahua ipc-hdw3849h-as-pv firmware work on gk-3849?

hi,dear yes , our this model is the same oem dahua model ipc-hdw3849h-as-pv,so the firmware is the same ,thanks!

this ptz support face detection，right？how to set

hi dear, yes this ptz poe+ camera Supports face detection, optimization, tracking,Supports up to 5 face databases; registers person one by one or in batches; sets face similarity; compares faces with 10,000 faces; easy add it to your smart phone via APP(gDMSS for Android, iDMSS for IOS), attached video for your check how to set the face detection,thanks!

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