Where are the electric bikes shipped from? The US?

We have inventory in our US warehouse, and we will ship it to you as soon as possible after you place an order.

Is there an instruction manual? Is it difficult to install and use?

The installation is very simple, you can find the installation instructions in the box, or you can watch the installation video on the product homepage. If you have any questions, please feel free to find us and we will answer them for you.

What should I do if I encounter problems during use?

You can find us at any time and we will help you solve it.

How to set kilometers to miles？

This conversion can be achieved through display settings.

Does it have cruise control mode？

Yes, please reach out to us to send a video operation of setting the cruise control mode.

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Description

⚡ Ride the future today — power, range, and style that won’t wait for you!

CUSTOM RIDE MODES - Five versatile modes including dual/single motor, assist, walking, and cruise to tailor your journey.
ALL TERRAIN MASTERY - Massive 26''x4'' fat tires crush sand, snow, mud, and gravel with superior grip and stability.
PREMIUM SAFETY COMFORT - Hydraulic disc brakes with power cut-off, front suspension, ergonomic design, and 440lb load capacity for confident rides.
UNMATCHED POWER TORQUE - Dual 2000W motors deliver 4000W peak and 170N·M torque to conquer hills up to 40° effortlessly.
EPIC RANGE FAST CHARGING - Ride 40-50km pure electric or up to 100km with assist, recharged fully in 7-9 hours for nonstop adventures.

The KETELES K800 Electric Bike is a high-performance adult e-bike featuring dual 2000W motors (4000W peak), a removable 48V 23AH (1104Wh) battery, and 26''x4'' fat tires designed for all terrains. It offers 5 riding modes, hydraulic disc brakes, front suspension, and a durable aluminum frame supporting up to 440 pounds. With a 21-speed transmission and fast 7-9 hour charging, it’s engineered for long-distance, versatile, and safe riding experiences.

Specifications

Bike Type	Electric Bike
Age Range (Description)	Adult
Brand	KETELES
Number of Speeds	21
Color	White
Wheel Size	26 Inches
Frame Material	Aluminum
Suspension Type	Front
Special Feature	Adjustable Seat
Included Components	Tool Kit
Size	Large
Brake Style	Hydraulic Disc Brake with power cut-off Feature
Wheel Width	4 Inches
Item Weight	38 Kilograms
Theme	Sport
Style	K800-dual Motor 23ah
Model Name	K800
Power Source	Electric motor
Wattage	1000 watts
Wheel Material	Aluminum
Lithium Battery Energy Content	1104 Watt Hours
Seat Material Type	Faux Leather
Warranty Type	Limited
Maximum Weight Recommendation	38 Kilograms
Bicycle Gear Shifter Type	Trigger
Number of Handles	2
Fender Material	Aluminum
Electric Assist Type	Pedelec
Manufacturer	KETELES
Item Dimensions LxWxH	74.8 x 29 x 44.5 inches
Brand Name	KETELES
Warranty Description	1
Material	Aluminum

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.