isinwheel Electric Scooter Adults, 38/19 Miles Long Range, 21/19MPH Max Speed, 750/350W Motor Scooter for Adults Commuting, Foldable E-Scooter with Turn Signal & Dual Shock Absorbers

01/08/25 updateThis is an update to my earlier review that I had written few weeks ago, since then I have been reached out by the customer rep Jessica to help me address the issues.I can certainly say she has been resilient in getting this fixed, tried everything from trying to locate a shop to fix it, send further instructions and not giving up on this effort. They have stepped up and addressed all my issues. May be I got a bad lemon(I have another one that I brought few months before this ..it has no problems whatsoever)12/16/24Dont waste your money on this product. Mine stopped working in 5 months . I have reported this customer support..and only help you get is a link to a youtube video by some customer who replaced his accelerator ..has min instructions. You have to figure it out by yourself ..and by the way I don't think the model shown in the video is the same one as mine either. I am terribly frustrated ..to have the company depend on yourself to fix their problem is absolutely ridiculous.

As this was my first time delving into the E-Scooter arena, I had to compare about 80 affordable ones. The isinwheel brand gives a little more than the rest. When this arrived i thought no wonder it’s cheaper, max weight is 176!!!! I am 215 and I can tell you this goes up hill full speed, 16 mph max. I’m getting one mile less than the new model! Big hint, check the air pressure before you ride. I was rolling with 18 pounds hahah! It’s supposed to be 50 pounds! So I put 60 in and this thing loves it. Anyway i gave customer service a fit and after the first ride i was hooked. So easy to do the urban thing. Love this brand.

My son ride to work

the app doesn't work at all, and the scooter can't be used, i tried to talk to them ask for help, nobody answered ,via email or phone!!! such a poor service

The Disadvantages of the Isinwheel Electric ScooterIn recent years, electric scooters have surged in popularity as a convenient mode of urban transportation. They promise quick, eco-friendly commutes and an affordable alternative to traditional vehicles. Among the many electric scooters on the market, the Isinwheel brand has drawn attention due to its affordability and sleek design. However, despite these appealing attributes, there are significant drawbacks to the Isinwheel electric scooter that cannot be overlooked. Issues with build quality, safety concerns, limited battery life, poor customer service, and overall performance make the Isinwheel a less-than-ideal choice for those seeking a reliable and durable electric scooter.1. Build Quality and DurabilityOne of the most glaring issues with the Isinwheel electric scooter is its questionable build quality. Many users have reported problems with the scooter’s structural integrity, such as the frame bending or cracking after only a few months of use. The materials used in the construction of the scooter feel flimsy and cheap, which significantly compromises its longevity. The handlebars and stem may feel wobbly, and the overall design seems prone to wear and tear, especially if used on rough terrain or in harsh weather conditions.Additionally, while the scooter may initially seem sturdy enough for smooth, flat roads, its design and materials fail to stand up to the daily demands of frequent use. The wheels, in particular, have been criticized for being too small and inadequate for absorbing bumps and shocks, making the ride uncomfortable and even unsafe in some cases. When compared to higher-end models, the Isinwheel simply doesn’t measure up in terms of durability.2. Safety ConcernsSafety is another significant concern with the Isinwheel electric scooter. The brakes, which are a crucial component of any electric scooter, are often cited as underperforming. Many users have reported that the brakes feel weak, with long stopping distances and inconsistent performance. This could pose a serious risk, especially when riding at higher speeds or in busy urban environments where quick reactions are essential.Moreover, the scooter’s overall stability has come into question, especially at higher speeds. The relatively small wheels, combined with a less-than-stable frame, make it difficult to maintain balance on uneven surfaces. This can increase the risk of accidents, particularly for less experienced riders or those using the scooter for longer distances. The lack of reliable shock absorption further exacerbates this issue, leading to a bumpy and potentially hazardous riding experience.3. Limited Battery Life and RangeAnother significant drawback of the Isinwheel electric scooter is its limited battery life and range. Although the manufacturer claims it can travel a certain distance on a single charge, many users have reported that the actual range is far less than advertised. Under normal conditions, the scooter may only travel 10 to 15 miles before requiring a recharge, which can be inconvenient for users who rely on it for longer commutes.The battery also suffers from poor longevity over time. As with many budget electric scooters, the battery tends to degrade faster than expected, meaning that its range will diminish significantly after several months of use. This short battery life can be a major inconvenience for users who rely on their scooters as a primary mode of transportation, particularly if they need to travel longer distances regularly.4. Poor Customer ServiceAnother major issue with the Isinwheel brand is its lackluster customer service. Many users have reported difficulty getting in touch with the company or receiving adequate support when issues arise. Whether it’s a defect in the scooter, a problem with the battery, or a question about warranty coverage, Isinwheel’s customer service has been described as unresponsive and unhelpful. This lack of support makes it difficult for users to resolve issues quickly and efficiently, leaving them frustrated and disappointed with their purchase.Given the relatively high price of electric scooters, a reliable customer service experience is essential, and Isinwheel falls short in this regard. In some cases, users have reported that they were unable to get replacement parts or warranty repairs, leading to an overall sense of neglect by the brand.5. Underwhelming PerformanceWhen it comes to performance, the Isinwheel electric scooter does not impress. While it may be adequate for short trips on flat, smooth terrain, it struggles with inclines, rough roads, or longer distances. The motor lacks the power necessary to provide a smooth and efficient ride on hills or uneven surfaces, and the overall ride can feel sluggish, especially when compared to more powerful and better-engineered scooters in the same price range.Additionally, the scooter’s acceleration and top speed can be disappointing. While it may