What is the trick to getting the pumps to open? I keep spinning them but nothing happens.

So I was having the same issue...unscrew the pump. Just at the top of the stem is a white cylindrical "doodad" use a pair of pliers and grasp it to prevent rotation. Now twist the top of the pump and it will pop out. I can even lock it closed this way and turning it the opposite direction.

My hair's naturally wavy, is it too heavy to pull out the waves?

The shampoo would be fine. My hair is a little wavy and as long as I don't use a lot of the conditioner or leave it on a long time, it doesn't affect any wave. But my hair is also very fine, so that may affect how it impacts my hair.

Is there a way to buy just the shampoo or conditioner by itself?

Yes...they do have the Keratin Shampoo and Conditioner separate...but, price is higher.

Desertcart Logo

Deliver to Slovakia

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.