I purchased this product and got 2 500ml of e45 derma protect moisturising lotion which is not the same lotion as i have previously purchased

That is sad. You should contact the seller and ask for replacement (or refund).

I can see some complaints that only one pack was received. Can anyone kindly confirm if two packs were actually received as described?

I have received two packs as described. The complaints may be an isolated case.

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Description

💧 Hydration for All: Because Your Skin Deserves the Best!

VALUE PACK - Get double the hydration with this convenient 2-pack.
ALLERGY SAFE - Hypoallergenic and perfume-free for peace of mind.
FAMILY APPROVED - Perfect for everyone, from babies to adults.
SOOTHES SOFTENS - Experience instant relief for dry, sensitive skin.
DERMATOLOGIST RECOMMENDED - Trust in a formula that’s been rigorously tested.

E45 Dermatological Moisturising Lotion is a 500ml lotion designed to soothe, soften, and relieve dry and sensitive skin for the entire family. Allergy screened and dermatologically tested, this hypoallergenic and perfume-free formula is perfect for all ages, including babies.