Longer RAY5 Laser Engraver, Laser Engraver 20W Output Power, 3.5” Color Touch Screen, App Offline Control, DIY Engraver Tool for Metal/Glass/Wood Engraving Area 15.75"x14.37"

What can't I say about this? I love this laser. Perfect for just starting out, or getting a bit more into it. Obviously, it can't really hold much to the really fancy enclosed machines, but for a basic frame laser it's much more than I expected. I got this around Christmas as a present to myself and had gotten such a good deal on the 10w. After setting it up, which was fairly easy, I was surprised at how powerful it was. My brother and I did some research to see what it could accomplish and while I haven't personally tested how strong the laser is, it was much more than I expected. Overall the quality of the frame and laser seem pretty decent. It's not terribly noisy when running, but the pitch can be quite annoying to some if you don't like higher frequencies. The laser itself seems to be fairly accurate and cuts a nice clean line. Definitely recommend an air assist system or something to help with the smoke, which sadly it didn't come with but they're easy enough to find.

This unit is exceptionally well-made, sturdy, and easy to use. I downloaded the free Laser GRBL program, and it worked well. This is definitely a good starting point for anyone who wants to start laser engraving.

The media could not be loaded. Well built product, easy to use, easy to assemble. Customer service was great, thanks Asta. After a month, the laser head faulted, but they got me a replacement and I haven't had a problem since. Definitely a great value compared to other 20W lasers.

Assembly was pretty straight forward. Huge learning curve with any software. Settled on Lighthouse because fo all the available tutorials on YouTube.

This laser has been a wonderful entry level laser. I’ve been able to make a lot of different kinds of pieces. When I first got it, I needed some help getting setup and contacted the support team. They were extremely helpful and quick to respond. I would recommend this to anyone wanting to enter the laser engraving hobby.

Had problems with our new laser. There is not clear instructions to get it going. I had to learn most off of YouTube. The timing and consistency was still way off. So I tried to call Amazon and Longer 3d for help Amazon was good Longer 3d was horrible. First they never are able to accept a call then you leave a message they call back and send email about engraving when my problem at that point was cutting shapes for mother day crafts. So I kept trying research online. Finally longer 3d emails me back acts like they will help and kept sending me messages about cleaning the window on laser head. And wanting me to restart a machine that is less than 2 weeks old. Then they want to see my proof I bought machine so I sent it to them but I had already started a return. They send me a email about changing the motherboard that would have to take some time coming from china. I told them I could not wait so they said sent the date I bought it. Like I stole it or trying to scam them so I did that also. Thinking they would at least help me out somehow. And asked if I still had laser. I told them yes then when I sent the proof of purchase again it says return started so they sent back an email that they would help me with a return label. I wanted to get the extra options for my laser from longer 3d. I was going to just get a replacement but I think I will be looking at different companies now that I have had over a week of headaches from LONGER3d. Garbage customer service and communication.

I purchased the Longer Ray5 C with air assist and roller and cannot get the roller to function. The instructions (just 5 pages for the roller) and none with the laser. I called customer support, and they are only in China which means they are 12 hours ahead of us. The gentleman that I keep dealing with said they will email me the manuals and set up instructions, but I have not received it after 3 calls. I bought the laser to engrave custom pens, glasses etc. I'm extremely upset as this is impacting my business. The laser has great reviews and is mentioned in good regards, but I'm not seeing how. I gave it 2 stars only because they at least answer the phone but the technical aspect is appalling.Update. Customer service finally cane through and got me the software parameters I needed and got the machine working. 4 stars mostly due to the support. Still they need to clean house on their software publications, that would really be nice to have current, accurate data that could be easier to access.Update, Longer has gone way over the top to make thing right with me. They actually offered a full refund!!! I did not accept the offer but instead asked them to to send me the XY extension kit. The product works well and After the initial problem they have bent over backwards to make things right.