Hood WS-38U36SS Residential Stainless Steel Under Cabinet Range Hood Set, 36-Inch

The first hood that arrived turned out to have a damaged outer front panel that must have occurred at the factory because it was under the protective film. I contacted Windster directly and after sending them a photo of the damaged area, they agreed to replace the hood with a new one. That hood arrived within a week, double boxed. However, upon unpacking the hood, I discovered that the fan assembly module had apparently been installed incorrectly at the factory causing it to break loose from its mounting screws, damaging the back of the filters and dislodging one of the lights. Rather than sending this second hood back, I elected to repair the damaged fan assembly mountings so that I could install it in the hood case - using new screws - but requested that Windster and/or Amazon make some adjustment in the purchase price - both refused to do so. The hood is now installed and seems to work as advertised