Is the aeron chair sold by madison seating a real herman miller product? i have read online that herman miller has a lawsuit against madison seating.

Caveat Emptor: Before you buy anything from Madison Seating, carefully read their extensive disclaimer which flatly contradicts their "money back guarantee." There are so many restrictions in their Terms of Use that the cost of returning a defective item is prohibitive after you add up the shipping, restocking fees, etc. In our case, we purchased 6 chairs from Madison seating, 3 of which were defective. The 3 chairs all had a defective reddish pink bolt that made it difficult to assemble them. Because the chairs came that way, we thought exchanging the 3 defective chairs would be no problem since before we purchased our chairs we were guided by Madison Seating's "100% customer satisfaction guarantee" and their "30 day No-Risk, Hassle-Free return policy." As we subsequently discovered our experience in trying to return the defective chairs we received was anything but hassle-free. When we attempted to exchange the defective chairs we were immediately met with opposition by Madison seating. Very long story short, a volley of hostile communications ensued, culminating in threats of lawsuits and police interventions, etc. Speaking of lawsuits, although their Terms of Use specifies a 1-year warranty from the manufacturer directly, it actually appears that Madison has been sued by Herman Miller for making such claims.

What is the difference between the size B and the highly adjustable?

Not really a difference, size B is what size chair you would choose according to height. Highly adjustable allows the user to adjust the arm position, back position etc...if you do not choose the highly adjustable the user can not adjust the position of the chair. Does not relate to the size of the chair

Why does this description say "Cannot offer as New"? I prefer a new chair not used or reconditioned.

It says -Open Box- in the description, it's not technically a brand new, unopened product but it's not a "used" product as most would imagine as it's likely a model, a demo, or even it was returned because someone ordered the wrong thing and never used it.

Can the arms be removed?

They can, but be ready to replace them soon at your cost. Bought this chair from Madison Seating less than a year ago and the armrests are already falling apart. MS said the warranty did not cover the issue.

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Description

🪑 Elevate your workspace with iconic comfort and style.

OPEN BOX VALUE - Premium Herman Miller quality at a smart, budget-savvy price.
ERGONOMIC EXCELLENCE - Fully adjustable arms and lumbar support for personalized posture.
TAILORED TILT CONTROL - Lock your perfect recline with rear and forward tilt options.
ENDURING COMFORT GUARANTEED - Backed by a 12-year warranty for long-term peace of mind.
SLEEK STAINLESS STEEL DESIGN - Modern carbon finish that elevates any professional workspace.

The Herman Miller Aeron Executive Office Chair in stainless steel, size B, offers advanced ergonomic features including fully adjustable arms, lumbar support, and multi-position tilt lock. Designed for professionals seeking both style and comfort, it supports up to 300 pounds and comes with a 12-year warranty. This open box model delivers premium quality with a modern carbon finish, perfect for elevating any office environment.

Specifications

Brand	Herman Miller
Color	Carbon
Product Dimensions	17"D x 27"W x 42"H
Size	Medium Size (B)
Back Style	Open Back
Special Feature	Adjustable
Product Care Instructions	Wipe Clean
Unit Count	1.0 Count
Recommended Uses For Product	Office
Maximum Weight Recommendation	300 Pounds
Style	Modern
Pattern	Solid
Room Type	Office
Age Range (Description)	Adult
Included Components	Tension Control, Fully Adjustable Arms, Lumbar Support
Model Name	Aeron
Arm Style	with-arms
Surface Recommendation	Hard Floor
Furniture base movement	Swivel
Indoor/Outdoor Usage	Indoor
Furniture Finish	Stainless Steel
Fill Material	Foam
Leg Style	Cross Leg
Reclining Position Count	2
Tilting	Yes
Is Customizable	No
UPC	743724378221 743724377750
Form Factor	Tilt
Manufacturer	Herman Miller
Item Weight	48 pounds
Item model number	AE113AWBAJG1BBBK3D01
Is Discontinued By Manufacturer	No

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TrustScore 4.5 | 7,300+ reviews

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

Anita G.

Good experience, but the tracking updates could be better.

2 months ago

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Herman MillerAeron Executive Office Chair-Stainless Steel, Size B-Fully Adjustable Arms-lumbar Support Open Box

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