Apple iPhone 12 Pro 5G, US Version, 128GB, Graphite - Unlocked (Renewed)

Buying a used phone can be an anxiety filled experience - you read the reviews and hope that you're one of the happy customers and are lucky enough to get an "as advertised product." You have to take a chance. I did and the phone arrived quickly and with an unexpected charger and cord - generic box and bubble wrap. The phone was listed as in "excellent" and it truly was without a mark, dent or scratch.Several hours of backing up, transferring data and sim - now the phone is truly working and picking up where the prior phone handed off to the latest one.The challenge of course is you have a new phone - and its always a bit steep for the first few days trying to learn the new hardware/software and audit that the used phone does not have some hidden defect that is going to cost you more time and money. So, I'm happy for a few days and then one evening I discover that the bottom speaker (the top earpiece speaker is actually called the receiver) was not working well. scratchy and little to no volume - this had missed my attention entirely. A panic search online revealed Apple 12 speaker problems and them being repaired by Apple - crap!I went to a repair shop the next day, they ran Apple diagnostics on the phone and sure enough - speaker needed to be replaced - $120 for generic parts, $180 for Apple parts - they're not familiar with the Apple repair program (found out later that was for receiver speakers) - so this is half of the cost of the phone.No I'm committed to the new phone, don't want to lose it, but don't want to pay this either.Reach out to seller and explain the issue - they can even confirm the Apple diagnostic through the serial number - They offer $25 refund if I'll keep the phone. - So this tells me that they don't run diagnostics on the phones themselves - or do and hope that people will simply miss small items or accept them once they have sweat equity in the phone - or, it's all honest and by buying/selling a used phone both parties are taking a gamble. I chose to believe the latter. And accepted their offer.And here's the takeaway - the speaker now works - once in a while I might think I hear some scratchy, but unsure due to surrounding conditions. So for now, it's good, we'll see how long it lasts - but if I have to get it repaired - I took a chance -I say take a chance - you might get a perfect phone and save a lot in the meantime - I typically stay a few models behind the curve and benefit from software updates and people abandoning perfectly working phones for the latest models - AT&T typically had new old stock and I took advantage of that, but I have a grandfathered plan that they no longer make good money on, so I'm no longer eligible for that.Hope your experience is a good one - all the best, Don

On my journey of ordering a refurbished iPhone and it can be a journey this was an excellent purchase. Screen and display are flawless, phone is in excellent condition and all features work properly. Charging port of the phone works properly, speakers are loud and clear, buttons are solid, haptics crisp. Battery Health is 88% and stable. Got same day delivery and up and running quickly. Purchased refurb level was “excellent”. Should have been my first stop..Now I did mention a journey so let me add a quick tip if this is your first time looking for a refurbed phone.I purchased another phone days before from a different seller based on amount of sales and ratings.Refurb level was “Premium” waited a few days and once received phone came with a faulty charging port, display was showing in settings as “unknown” or issue with hardware. So in the return box this goes.Many of these refurbished phones are due to cracked screens. Some companies will use non-genuine apple products during the repair. So be prepared this may be an issue when you receive your phone from some refurb sellers. I personally will not accept it and if I’m paying a premium dollar amount for a 3 or 4 year old phone I expect it to be repaired with genuine iPhone parts. Not to mention I don’t appreciate caution notifications every time I go into my settings.Again the phone I received from this seller was flawless with no issues and fully wiped. The other thing is when you receive your phone it should be completely wiped and ready for set up. If it is not! Do NOT connect it to any of your devices, specifically computers or your wifi before the factory reset.

Be mindful when purchasing USED products.While they go above and beyond in the marketing of the device “factory re-manufactured” and “certified pre-owned” and ETC are all fancy wording for SECOND HAND, and USED.That said, with high hopes I purchased this device in May 2024 for my birthday, everything seemed to work fine, even though I noticed that the Maximum Battery Capacity was below 90%. —- Now in late January 2025 roughly only 8 months of use and the MBC has fallen to 77%, which has shown extreme degradation in that it cannot hold a charge.In addition, I have noticed that the touch screen is intermittent-Meaning that sometimes it works, and sometimes it does not. Sometimes no have to press multiple times and extremely firm—Note that all softer is up to day on the iOS, as well as the Apps used.Also note that I have equipped this phone with a highend sturdy case, which has kept it well protected, although it has not suffered any falls or drops of any kind.Additionally, the screen is and has been protected and covered since the day I received the phone and it still intact with NO cracks or scratches —-All that said, aside from the disappointment of the battery not being at 99% when received and now not holding a charge through the day even with a mid day recharge, I am surprised that I could not get to at least a full 2 years before minor or even major hardware degradation had set in.The question then lies with the company who is selling the phones vs the Apple product itself.I can say ALL my Apple iPhone devices have held the test of time and I’ve never had to upgrade due to hardware, but due to obsoletion.SO, it is my assessment that the company selling the second hand item needs to do a better job checking the devices before resale, as well as fairly pricing it for its age and prior use.-not to mention changing the battery component if it is below 90%.The one, and only good thing I can say was the phone appeared relatively new with little evidence of use meaning just monor scratches on the metal chassis housing, although this goes completely unnoticed as the phone is covered completely with protection.The status of the companies integrity is still up for debate, if they can accommodate my request for a replacement to a newer iPhone model, for which I will pay the difference I will then say happy shopping to all customers, if not, I will say be WEARY of buying used, older model iPhone devices by smaller relatively unknown companies.