I'm very frustrated. the plastic shelf holders are not snapping and staying closed what am i doing wrong?

The clips don’t snap together all the way closed until you push the shelf down onto the clips. The gentle force of that shelf push is what closes them. Just make sure you attach the clips with the “top” and arrow facing up and just above the single grooves of your choice…not one of the double grooves…on the pole then slide them down the pole a little until they snap into that single groove. And be sure to slide the shelf on with the lip facing down. It’s too bad the directions don’t explain this about the clips because our brains think the clips should snap completely together when attached to the poles.

What is the diameter of the posts?

I don't know what diameter the other sizes are, but the 30" three tier shelf is only 3/4" diameter. I went off the previous answer when I bought three of these. Boy was I fooled when I received 3/4" poles. Smh!

Is it possible to turn the shelves around so that the edges of the shelves have a lip?

The answer is that you should not unless you are not planning to put much weight on them. The HOLES in the Shelves for the Brackets (standards) are Trapezoidal in shape. They are designed to work like Wedges with the Plastic Bracket pieces. The more weight is added to the shelf, the harder the bracket pieces are shoved together so they GRIP the Shelves ONTO the Poles (shelf stndards) keeping them in place. If you turn the shelves UPSIDE down, the Wedge Functionality is defeated. They will not be Nearly as sturdy and will be prone to Slipping down the Poles. Could you get Lucky and have them Not slip? Well Yes, if not much eight at all was on each shelf (30 to 50 Pounds). But assembled correctly, these should hold 350 pounds per shelf with NO Way to slip. Lessons learned from Ancient Egyptians, Romans, and Greeks. A KEYSTONE in an arch is the perfect example.

Are these the industrial size poles that are 1" so I can use shelves I already own?

Yes. They are 1” poles. I have 6 of the 14x30” 5 shelves units. I almost bought the wrong clips to add extra shelves because of the irresponsible answers given on here. So glad I measured and found that the poles are 1”!

Minimum Required Door Width	16 Inches
Unit Count	1.0 Count
Size	5-Shelf
Item Weight	27.28 Pounds
Item Dimensions D x W x H	14"D x 36"W x 72"H
Finish Types	black
Back Style	Backless
Furniture Finish	Black powder coated
Style Name	No Wheels
Shape	Rectangular
Product Care Instructions	Hand Wash Only
Material Type	Alloy Steel
Installation Method	Two person needed
Required Assembly	Yes
Weight Capacity Maximum	1.75E+3 Pounds
Recommended Uses For Product	Garage, Kitchen
Weight Capacity	Maximum weight: 1.75E+3 Pounds
Number of Items	1
Shelf Type	wire shelf
Number Of Shelves	5
Additional Features	Adjustable
Mounting Type	Floor Mount
Room Type	Kitchen

Amazon Basics 5-Shelf Steel Wire Rack Storage, 36" L x 14" W x 72" H, Black | Heavy Duty, Adjustable, for Kitchen, Garage, Shelving Organizer

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